Navin Tigga

Operations Associate

Gurugram, Haryana, India3 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Over 3 years of experience in customer relationship management.
Proven track record in reducing churn and improving retention.
Recognized for outstanding performance and service quality.

Stackforce AI infers this person is a Fintech professional with strong customer relationship management and data analysis capabilities.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Data-driven Decision MakingData AnalysisCustomer Support

Other Skills

ARIMAAccountingAnalytical ReviewAnalytical SkillsAnti-Money LaunderingAsset AllocationAsset ManagementAttention to DetailBDMBank Capital AdequacyBankruptcy LawBasic SQLBusiness Process ImprovementCCapital Equipment

About

Results-driven Product Specialist with 3+ years of experience in customer relationship management, retention strategy, and financial service support across global brands including Accenture and Barclays. Skilled in resolving complex consumer issues, delivering technical assistance, reducing churn, and improving business retention through data-driven insights and strategic discussions. Recognized for strong communication, empathy, and problem-solving while maintaining high service standards and customer satisfaction. Seeking opportunities to further enhance client success and drive service excellence.

Experience

Accenture

IT Business Operations Analyst

May 2024 – Present · 1 yr 10 mos · Hybrid

Analyst– Accenture India
Resolved complex credit card account issues for U.S. customers and provided consultative upselling support and drive insights from data
Collaborated with credit operations to strengthen collections and payment recovery processes
Supported customers through the Financial Relief Program during financial hardship
Delivered technical troubleshooting for JP Morgan mobile app and website login challenges
Worked with the Digital Assist team to improve customer experience and digital adoption
Facilitated strategic discussions with card members to improve retention and product usage
Conducted quality assessments to identify process gaps and train new team members
Recognized for outstanding performance and consistent SLA achievement

Customer Relationship Management (CRM)Data-driven Decision MakingTechnical TroubleshootingQuality AssessmentsStrategic Discussions

Barclays corporate banking

Product Specialist – Barclays Pvt. Ltd

Mar 2023 – Mar 2024 · 1 yr · Noida, Uttar Pradesh, India · Hybrid

Worked in the U.S. Analytics campaign for Barclays credit card services
Assisted and build framework to analysie customers's billing queries, card transactions, account security, and rewards programs
Delivered personalized advisory support to help customers maximize card benefits across multiple channels
Resolved complex service requests while ensuring compliance with banking regulations and process policies
Maintained strong quality and accuracy scores while meeting daily productivity targets
Provided customer education on digital banking tools to increase app and online adoption
Built strong rapport with customers to improve retention and satisfaction levels

Customer Relationship Management (CRM)ComplianceData AnalysisCustomer Education

Fareportal

Service Advisor – Fareportal India Pvt. Ltd.

Feb 2022 – Feb 2023 · 1 yr · Pune, Maharashtra, India · Remote

Managed data and insight received and building solutions and create data model and analysis related to travel bookings, itinerary changes, cancellations, and refunds
Demonstrated active partnering with data resolve customer concerns efficiently
Maintained 95%–100% performance through professional support
Ensured timely issue resolution and delivered high service quality under pressure

Data ManagementCustomer SupportPerformance Monitoring