Jatin .

Operations Associate

Haryana, India5 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

5 years of experience in Banking industry.
Expert in risk management and compliance.
Proven track record in fraud analysis and reporting.

Stackforce AI infers this person is a Fintech professional with expertise in risk management and compliance.

Contact

jatinkuma11r@gmail.com LinkedIn

Skills

Core Skills

Fraud AnalysisCompliance ManagementTraining And Development (hr)Quality Assurance

Other Skills

Analytical SkillsAnalyticsAnti-Money LaunderingClient RelationsCompliance ReportingCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer Service ManagementData AnalysisData ModelingDue DiligenceEmployee TrainingEnterprise Resource Planning (ERP)Financial AnalysisInterpersonal Skills

About

Lean Six Sigma Certified Business Analyst offering 5 years of Banking industry success in developing compelling reporting materials and insights regarding risk management performance and adherence to compliance guidelines and standards. Experienced in reviewing and analyzing the business account activities for possible money laundering, frauds and other suspicious activities.

Experience

American express

3 roles

Lead Analyst

Promoted

Jul 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India

Ensure aware of all regulatory changes that may affect the business, analyze as to effect and possible changes in Operations and ensure disseminated to Management as early as possible.
Ensure effective management of breaches and complaints.
To identify red flags and judge the need for issue
Meet timelines and turn around completed cases to meet service level agreements without compromising on quality

Job Content Coach

May 2024 – Aug 2024 · 3 mos · Gurugram, Haryana, India

Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
Delivering tailored, inspirational and effective coaching to colleagues.
Generated reports on operational performance, team productivity, and key metrics.
Assessed team performance, conducted one-on-one meetings, and provided improvement feedback.
Ensured performance targets were met, offering guidance as needed.
Fostered a positive work environment, promoting collaboration and high employee morale.
Point of escalation for the team, stakeholders, and business partners.

Senior Analyst

Apr 2023 – Aug 2024 · 1 yr 4 mos · Gurugram, Haryana, India

Analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis
Compiled and analyzed reports on productivity, compliance, and accuracy.
Developed training materials and conducted refresher sessions to improve team efficiency.
Monitored KPIs and suggested workflow improvements.
Assisted in audit documentation and compliance reporting.
Focused working on system failures and customer escalations
Working on several audit reports and adherence to several laws and regulations
Projects on identification of the loopholes in the procedures and remediation of such loopholes

Tata consultancy services

Senior Analyst

Feb 2021 – Apr 2023 · 2 yrs 2 mos · Gurugram, Haryana, India · On-site

Conduct regular reviews across relevant entity types with a defined set of internal standards.
Responsible for handling various business-related processes, preparing and analyzing end user data reports, leading and managing process trainings and SOPs, conducting team huddles.
Report findings on an agreed frequency to relevant stakeholders through respective portals/channels.
Interaction with various parties such as Counterparties, Middle Office, Client Representatives and Settlements groups.
Engage & build relationship with onshore counterparts.
Ensure compliance with process SLAs, participate in Business projects.
Ensure all clients queries, requests, escalations are responded, and issues are resolved timely.
Consistently make suggestions in regard to business process improvements, Keep a track on process indicators – RAG, Quality, Escalations

You got brains

Human Resources Assistant

Aug 2020 – Jan 2021 · 5 mos · India

Key responsibilities include- Screening, onboarding, and scheduling and performance management of fresh minds.
Other responsibilities include handling client relations and queries and managing client data.

Organzo

Team Lead

Mar 2020 – Aug 2020 · 5 mos · India

Responsible for briefing up new interns, handling process training, operating social media accounts and managing end user queries, maintaining customer relations, and maintaining team relations along with standard business planning.