Aug 2025 – Present · 7 mos

• Leading a team of analysts to develop and maintain a series of key risk indicators (KRI's) that help ensure our processes within GS operate in complaint manner.
• Work with stakeholders to groom and manage our development backlog
• Communicate effectively with our customers to ensure appropriate awareness of development and issue status
• Work closely with Control Management team to identify opportunities for new KRI's
• Lead migration efforts for LUMI & FUSION
• Investigate table structures and data elements and understand how they relate to colleague actions
• Write code to automatically identify patterns of behavior
• Quickly understand and investigate new business units, systems, and all supporting data
• Continuously learn new technologies and programming languages to support the team

Oct 2022 – Oct 2025 · 3 yrs

• Assess the current data environment within the team
• Work with peers to develop best practices for Data Management and Governance
• Implement central data storage of data manually extracted from non-Cornerstone sources
• Work to ingest all pertinent data sources into Cornerstone
• Implement regular monitors for data quality for frequently used or owned data sources
• Work with peers and customers to develop best practices for summarizing data for reporting
• and analytic needs
• Implement organized data layers to summarize metrics, colleagues, and incentive data for
• reporting and analytics
• Implement regular monitors to ensure ODL logic maintains relevant to needs of our customers

Aug 2021 – Oct 2022 · 1 yr 2 mos

• Produce reports & insights for various constituents/KRI
• Modernize the Complaint reporting infrastructure by utilizing Tableau
• Deliver insights & tools for GSG to better learn from complaints
• Strong data presentation, visualization skills & analytical skills
• Programming skills on HIVE/SQL with strong understanding of Big Data ecosystem
• Experience with BI, reporting and workflow tools like Tableau, Micro-Strategies, etc.
• Ability to communicate well with both technical and non-technical colleagues
• Link analytics and insights to ongoing strategic initiatives
• Ability to work on multiple requests simultaneously, flexibility and adaptability to work with
• tight deadlines and changing priorities

Jul 2019 – Jul 2021 · 2 yrs

• Gathering requirement to analysis and Deliver End Product to the User for seamless Experience
• Creation of Complex queries using Hive, Machine Learning Studio
• Provide support and maintenance to existing management information systems (MIS).
• Generate and distribute management reports in accurate and timely manner.
• Understand customer problems and provide appropriate technical solutions.
• Participate in cross-functional meetings to resolve recurring customer issues.
• Provide customer support and assistance in issue troubleshooting and resolution.
• Develops MIS documentation (SOP) to allow for smooth operations and easy system
• maintenance. Provide strong reporting and analytical information support (Actionable Insights)
• to management team.
• Analyze business information to identify process improvements for increasing business
• efficiency and effectiveness.
• Quality Control - Audit the reports on periodic basis.
• Maintaining accuracy tracker for team and sharing it with Leaders.
• New report design as and when required.
• Deck creation.
• Focus groups with markets.
• Act as MIS SME to provide guidance and support to other Team Members and New Joiners.
• Support the People Leader in driving efficiencies within the team.

Nov 2014 – Sep 2019 · 4 yrs 10 mos

• Business Analyst supports the entire MIS function for various markets driving high degree of accuracy, timeliness and value adds on all MIS offered for the markets.
• Lead & manage projects to improve and sustain various business metrics within acceptable limits. Participate in strategic planning and decision making with client leadership teams in support of all business initiatives impacting client phone shops.
• Drive automation through effective use of technology & personnel skills to ensure optimization of resources & accuracy in reporting.
• Participate in monthly calls and incorporate relevant inputs in the MIS.
• Ensure departmental attainment of key metrics by identifying issues/trends and notifying management accordingly to encourage swift action are taken to achieve goals.
• Build and maintain relationships with leadership teams of all TLS markets.
• Provide consulting as needed to plan for meeting all service level agreements.
• Ensure coordination and accurate submission of Service Requests for all markets.
• Dynamically adjust and support strategic changes to the business.
• Prepare reports on the basis of Excel and Excel vba , Access and Access vba.
• Apart from that have also indulged in preparing tool made on the Microsoft application using VBA.
• Preparing MIS reports other significant reports weekly and monthly basis.
• Doing the coding for assigned part of the project in VB
• Recommend potential services to management by collecting client information and analyzing client needs.
• File Management.
• Testing.

Aug 2012 – Oct 2014 · 2 yrs 2 mos

• Business Analysis insight for Travel & Lifestyle Team for Singapore, Hong Kong, India, Sweden. Providing Decision Science to the Market to aggressively achieve the Sales Targets.
• Responsible For Ensuring Seamless Process Delivery Of Travel – MIS Activities For Various MTSI Markets.
• Responsible For MTS Reporting Such As Consultant Dashboards/ Incentive Calculations/Vocm/RM Reporting Etc. Ensuring Compliance With SLA And Other Internal Guidelines Etc Relating To The Business Area . Standardization And Continuous Improvement Initiatives As Well As Other Business Partner Initiatives, Flexible And Ready To Work In A Dynamic Environment. To Maintain Close Contact With Customer / Business Partners Or Any Other Interface Groups. Consistently Work Towards Anticipating, Meeting And Exceeding Customer Requirements Whilst Ensuring Effective Teamwork At All Times. Maintain High Accuracy, Productivity Standards and High Willingness To Learn.

Jul 2008 – Jul 2012 · 4 yrs

• Analysed spend patterns, credit history, credit ratings, behavioral changes using both quantitative and qualitative analytical skills to measure, monitor and mitigate risks.
• Got cross-skilled in International market to provide support and flexibility to the Business under difficult conditions of Inventory Inflation, Staff Crunch and unforeseen situation
• Analysing the Fraud on the account.
• Checking online fraudulent transaction.
• Minimizing fraud
• Providing Quality Services
• Mentoring new employees
• Reviews potential fraudulent accounts for the prevention and detection of Fraud
• Handling an Escalation queue to ensure that all the complaints are handled in the correct way.
• Analysing the Fraud on the account.
• Checking online fraudulent transaction.
• Minimizing fraud
• Providing Quality Services
• Mentoring new employees
• Reviews potential fraudulent accounts for the prevention and detection of
• Other Responsibilities/Achievements:
• Mentoring a group of 5 new joiners, generating their UPH and Quality report on weekly basis.
• Preparing action plans for the new joiners to help them to achieve their target and improvising their efficacies.
• Handling an Escalation queue to ensure that all the complaints are handled in the correct way.
• Won Awards like Leap of the Month, Highest UPH in the Escalation Team, BLUE CHAMP and IDEATION Award.
• Efficiently handling the Transport SPOC role for more than two years and has made huge improvements by introducing different programs like NO SHOW, TIPT goes Visual.
• Accountable for driving Team's daily UPH.
• Active member of Employee Engagement Team to motivate and engage employees