Rohit Kawatra

Operations Associate

Delhi, India6 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in product operations management
Strong technical and managerial skills
Expertise in cross-functional team collaboration

Stackforce AI infers this person is a Product Operations Specialist with a strong technical background in web development and team leadership.

Contact

Skills

Core Skills

Product OperationsOperations ManagementProject ManagementFrontend DevelopmentWeb DevelopmentUi/ux Design

Other Skills

CSSClient ManagementCross-functional CollaborationCustomer InteractionCustomer ServiceData ManagementDecision-MakingEscalation HandlingExcelGitGoogle SheetsHTMLHTML / CSSJavaScriptLeadership

About

Product Operations | Operations Management | Assistant Manager | Team Leadership | Client Management | Process Optimization | Cross-functional Collaboration Assistant Manager – Product Operations with a strong foundation in Computer Science (B.Tech) and Operations Management (MBA). Experienced in leading teams, managing client escalations, and improving workflows to enhance delivery quality. Skilled in product operations, reporting (Google Sheets, Excel, Power BI), and process optimization, with cross-functional collaboration across business and tech teams. Also bring hands-on knowledge of HTML, CSS, Shopify, and application management (Google Play Console, Android Studio – basic). Passionate about combining technical expertise and managerial skills to drive operational excellence and deliver client-focused solutions

Experience

Dotpe

3 roles

Assistant Manager – Product Operations

Promoted

Jul 2025 – Present · 8 mos · Gurugram, Haryana, India

Lead and manage a team of 4 members, assigning daily tasks, monitoring performance, and ensuring timely project delivery.
Handle client interactions and escalations, providing alternate solutions to maintain satisfaction and trust.
Collaborate with cross-functional teams (tech, product, and support) to streamline workflows and resolve issues.
Prepare and analyze weekly/monthly reports using Google Sheets, Excel, and Power BI for management decision-making.
Support application processes through Google Play Console and Android Studio (basic) to ensure smooth product releases.
Optimize product operations by identifying gaps, raising bugs, and coordinating resolutions.
Focus on process improvement and team efficiency, contributing to overall business growth.

Team LeadershipOperations ManagementProduct OperationsGoogle SheetsExcelPower BI+3

Senior Associate - Product Operations

Promoted

Apr 2024 – Aug 2025 · 1 yr 4 mos · Gurugram, Haryana, India

Trained and supported new team members, maintaining culture of collaboration.
Collaborated with around four cross-functional teams to drive successful completion of complex projects
within deadlines.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Mentored junior associates, fostering professional growth and helping them reach their full potential.
Consistently maintained strong relationships with clients, ensuring clear communication and timely updates
on project progress.
Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Increased client satisfaction through thorough analysis of project requirements and delivering high-
quality results.
Enhanced team performance by implementing effective project management strategies and
providing consistent guidance.
Completed daily logs for management review.
Trying to optimize website performance by implementing best practices, results in faster load times.
Creating the custom websites with HTML / CSS for the clients.

Product OperationsProject ManagementClient ManagementCross-functional CollaborationHTML / CSSCustomer Interaction

Associate Software Engineer

Aug 2021 – Apr 2024 · 2 yrs 8 mos · Gurugram, Haryana, India

Developed and maintained web applications with focus on front-end technologies (ReactJS, HTML, CSS, JavaScript).
Collaborated with QA, UI/UX designers, product owners, and business analysts to deliver high-quality products.
Conducted code reviews to ensure adherence to best practices and organizational standards.
Worked on website builder concepts to simplify web development for clients.
Utilized Git for version control, enabling effective team collaboration and tracking changes.

ReactJSHTMLCSSJavaScriptGitFrontend Development+1

Digital impressions

HTML developer

Jun 2019 – Aug 2021 · 2 yrs 2 mos · Faridabad, Haryana, India

Optimized web pages with a focus on UI and UX design principles to improve usability and accessibility.
Resolved compatibility issues across multiple browsers and platforms.
Implemented responsive layouts for websites that were optimized for various devices. Developed user interfaces for web and mobile applications using HTML, CSS, and JavaScript. Performed regular website maintenance tasks including debugging code errors.
Collected feedback from design and technical staff on website development needs. Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
Having extensive experience of Shopify platform to develop the websites and also having experience in the backend of a Shopify.
Making Email templates for multiple brands.

HTMLCSSJavaScriptShopifyWeb DevelopmentUI/UX Design