Feb 2024 – Jun 2025 · 1 yr 4 mos · Remote

• Specialized in helping B2B organizations generate qualified interest through a holistic, omni-channel approach. Utilizing cutting-edge digital marketing innovations, we strategically promote content via social, targeted display, mobile, and direct outreach campaigns to identify, qualify, and engage prospects, driving actionable results.

Jan 2023 – Sep 2023 · 8 mos · Remote

• Conducted sales and demo calls with a global clientele, successfully engaging with customers across the United States, Europe, and Asia Pacific, resulting in increased customer acquisition and satisfaction
• Led implementation and onboarding processes, serving as a trusted advisor to clients and ensuring seamless integration of opus1.io into their music school business
• Proactively identified and validated software bugs, demonstrating a keen eye for detail, and collaborated closely with engineering teams to expedite resolutions, leading to improved product quality and customer experience
• Assisted in bringing workflow tools like Notion and HubSpot to the team to streamline internal and external processes resulting in enhanced efficiency

Oct 2022 – Present · 3 yrs 5 mos · Remote

• Partnering with tech startups and fast growing businesses to attract top talent globally
• Specializing in tech placements including engineering, product, design, data, marketing, customer success, and executive roles
• Identify opportunities to grow and expand the current book of business while also looking for new opportunities
• Experience presenting to and building virtual relationships with C-level executives across the globe
• Demonstrates a discerning ability to identify candidates who not only possess the requisite skills but also align seamlessly with the company culture, ensuring a harmonious and productive fit within the team

May 2022 – Jan 2023 · 8 mos · Remote

• Full ownership of the Saas customer experience including Sales, Success, Support and Product to promote ongoing customer health, growth, and satisfaction
• Track and escalate customer issues to closure and act on customer health including product usage and engagement level
• Support development, planning, implementation and process improvement of business goals and objectives and support building of Product Road Map
• Monitor regulations to ensure product and new feature releases are compliant with industry regulations
• Manage accounts payable and receivable functions through Stripe
• Experienced user of Quickbooks, Stripe, Hubspot, Notion, Google Suite, and Wix

Feb 2021 – Apr 2022 · 1 yr 2 mos · Toronto, Ontario, Canada · Remote

• Trusted advisor and main point of contact for over 100 Premium and Enterprise Saas accounts
• Ensured the customer experienced a smooth transition from Sales-to-Success, accelerating adoption early in the relationship
• Worked with customers through discovery sessions to gain a deep understanding of their business, use case, and industry to co-create success plans with measurable objectives
• Measured and monitored customer's health, product usage, support issues and user feedback while sharing health updates regularly to internal and external stakeholders
• Acted as voice of the customer internally to drive process improvements and product roadmap decisions based on visibility into the user community
• Advanced user of Salesforce, Pipedrive, Intercom, Slack, Jira, Notion, Google Suite

Jun 2019 – Jan 2021 · 1 yr 7 mos · Greater Toronto Area, Canada · Remote

• Managed expropriation of lands for transportation and energy client projects including Metrolinx and Imperial
• Liaised with stakeholders, landowners, agencies and municipalities to build lasting relationships through multi-year projects
• Tracked and updated project timeframes, schedules, progress reports, change orders and scope changes
• Built collaborative relationships with cross-functional Planning, GIS, Business Development, Construction and Management teams

Jan 2017 – Jun 2018 · 1 yr 5 mos · Toronto, Ontario, Canada · On-site

• Grew students depth of knowledge in digital skills including Google Suite, Slack and coding languages HTML, CSS and Javascript
• Support students and teachers by disseminating session details before, during and after online lessons in person and via Slack
• Facilitate group work discussions and offer guidance to students on content and assignment completion
• Use the attendance and assessment reports to identify at risk students and connect with them to support their learning progress
• Regularly connect with teachers to update on how students are progressing and provide feedback on pace of sessions and appreciation of content
• Audited existing curriculum and processes with the team to initiate, develop and implement improvements

Jan 2017 – Aug 2017 · 7 mos · Greater Toronto Area, Canada · On-site

• Built responsive websites for the hospitality industry using a proprietary Content Management System using HTML, CSS, and basic PHP, Javascript
• Collaborated with management and development team to define design processes and project timelines
• Lead project meetings to improve efficiencies from design to front-end development including project estimation and quality assurance processes
• Identification and troubleshooting of bugs that are found on the desktop and mobile apps and tracked them to resolution using JIRA

Dec 2016 – Jan 2021 · 4 yrs 1 mo · Greater Toronto Area, Canada · Remote

• Worked with clients to develop websites and web applications that integrated with their overall marketing strategy and tech stack
• Built and project-managed user friendly, consumer-facing websites on Shopify and WordPress Content Management Systems
• Directed client discussions around product requirements and functionality, quality assurance and performance
• Prepared learning materials, educated, trained and supported clients on use of Content Management Systems

Jan 2005 – Mar 2015 · 10 yrs 2 mos · Greater Calgary Metropolitan Area · On-site

• Developed new business opportunities by negotiating complex property acquisitions valued at $25MM for this Fortune 500 company
• Exercised constructive negotiation skills to facilitate dispute resolution and conflict management in a respectful manner
• Led property team of 5 and coordinated with multiple technical teams to implement development projects
• Key point of contact for agreement management and compliance. Ensured teams throughout the organization were aware of obligations and deadlines, and that follow-up occurred in a timely manner
• Developed, coordinated, and presented proposals and scenarios showing economic analysis and strategic impact of policy developments for executive leaders
• Conducted comprehensive interviews, spearheaded the recruitment process, facilitated seamless onboarding, and provided hands-on training for junior negotiators to ensure their successful integration into the team