Nov 2021 – Nov 2023 · 2 yrs · Bengaluru, Karnataka, India · On-site

• Designed and executed talent acquisition strategies to enhance
• organization visibility in key recruiting markets.
• Analyzed hiring and retention trends to inform organizational talent
• priorities.
• Built robust pipeline and diverse pool of candidates to meet current
• or future hiring needs.
• Managed client and did leadership hiring.
• Encouraged internal employee growth by focusing on talent within
• organization and mentored new recruits.

Aug 2020 – Nov 2021 · 1 yr 3 mos · Bengaluru, Karnataka, India · Remote

• Responded to customer concerns and implemented
• changes to accounts to resolve issues.
• Resolved customer complaints or answered customers'
• questions.
• Coordinated with other supervisors, combining group
• efforts to achieve goals.

Sep 2019 – Aug 2020 · 11 mos · Mangaluru, Karnataka, India · On-site

• Followed up on emailed or web-submitted customer
• inquiries within standard response times.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
• Dispatched information to service providers to schedule
• freight movement.
• Relayed information between drivers and recipients
• regarding ETA and potential delays.

Feb 2019 – Aug 2019 · 6 mos · Bengaluru, Karnataka, India · On-site

• Compiled data into compact, informational reports to
• distribute internally.
• Observed corporate protocols and procedures to secure
• sensitive and confidential data.
• Trained employees on best practices and protocols while
• managing teams to maintain optimal productivity.