Niti P.

Founder

Charlotte, North Carolina, United States4 yrs 2 mos experience

AI Enabled

Key Highlights

Founder & CEO of KnowCloudAI driving digital transformation.
Led significant customer engagement initiatives at Waste Management.
Expert in Salesforce Marketing Cloud integration and automation.

Stackforce AI infers this person is a SaaS expert with a focus on CRM and digital transformation.

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Skills

Core Skills

SalesforceBusiness StrategyProject ManagementBusiness Analysis

Other Skills

AI-driven solutionsAgile MethodologiesAgile Project ManagementBusiness AnalyticsBusiness DevelopmentBusiness Process AnalysisBusiness Relationship ManagementCRM solutionsCampaign optimizationCross-functional Team LeadershipCustomer EngagementCustomer Relationship Management (CRM)Data AnalysisDigital communicationDigital transformation

About

What was the first major milestone that gave you that "I'm onto something BIG" feeling? For me, it was entering the world of Salesforce. During my 7+ years in the Salesforce ecosystem, I have worn many hats, business analyst, product owner, admin, developer, and now as the Founder & CEO of KnowCloudAI, I have made it my mission to ensure I can help as many brands as possible to grow with Salesforce. Beyond strategy and execution, I’m a leader who thrives on teaching, learning, and evolving. Whether it’s mentoring teams, staying ahead of the latest Salesforce innovations, or diving deep into complex challenges, I believe in constant growth - both for myself and the businesses I work with. Let’s connect and talk about Salesforce, AI, and the future of customer experiences!

Experience

Knowcloudai

Founder & Chief Executive Officer

Apr 2024 – Present · 1 yr 11 mos · Charlotte, North Carolina, United States

With a vision to drive digital transformation in the age of Artificial Intelligence, I founded KnowCloudAI to make automation and digitalization accessible to businesses of all sizes. Having seen firsthand the challenges companies face in adopting advanced CRM solutions, we leverage our expertise in Salesforce to bridge that gap. At KnowCloudAI, we empower businesses to redefine customer and employee interactions through cutting-edge AI-driven solutions. My mission is to ensure that brands are not just prepared for the future - but equipped to thrive in it.

SalesforceAI-driven solutionsDigital transformationCRM solutionsBusiness Strategy

Waste management

Digital Product Owner- Salesforce

Jan 2022 – Sep 2024 · 2 yrs 8 mos

I was brought on to lead all digital strategies at WM, but I quickly found myself diving into both big-picture goals and day-to-day challenges. I led the Customer Engagement & Retention (CER) Initiative, a strategic project focused on enhancing customer interactions, engagement, and retention through Salesforce Marketing Cloud (SFMC). Along the way, my strong communication skills helped resolve many roadblocks that were holding back key WM initiatives. From optimizing personalized marketing automation to streamlining campaigns across email, SMS, and social media, I worked to make every customer touchpoint more effective. One initiative I’m especially proud of contributing to is WMPO.

Salesforce Marketing CloudCustomer EngagementPersonalized marketing automationCampaign optimizationSalesforceProject Management

Michelin

Senior Business Analyst/Scrum Master- Salesforce Marketing cloud

Jan 2018 – Jan 2022 · 4 yrs · Charlotte Metro

As a Salesforce Marketing Cloud Expert at Michelin, I worked on integrating LinkedIn Sales Navigator (LSN) with Salesforce, helping the sales and marketing teams leverage real-time LinkedIn insights for better customer engagement and lead nurturing. This project was all about adapting to the digital era—our goal was to build an automated system while also reducing the carbon footprint. One initiative I’m especially proud of is working on Michelin Star Restaurants newsletters, enhancing digital communication in a sustainable way.

Salesforce Marketing CloudLinkedIn Sales NavigatorDigital communicationLead nurturingSalesforceBusiness Analysis