Apr 2021 – Sep 2024 · 3 yrs 5 mos · Dubai, United Arab Emirates

Nov 2019 – Apr 2021 · 1 yr 5 mos · Dubai, United Arab Emirates

• Fulfill all executive assistant duties for 4 C-people of the firm. Manage complex calendars, facilitated communication and logistics.
• Work directly with partners/ principals to manage all affairs and ensure his schedule is maintained.
• Travel administration. Coordinating the teams busy flight schedule/ mapping. Booking flights/ hotels/ car transfer.
• Manage all timesheets and expenses (AMEX & personal) on a weekly basis
• Arranged conference calls, internal meetings and e-meetings and minuting where required
• Submit medical claims on their behalf and ensure all claims are processed and paid out.
• Proofread and finalised documents when required i.e. presentations, letters
• Assisted other EAs during busy periods and filling in for colleagues on vacation as needed
• Monitored partners email inboxes when they are out of the office or at meetings and taking action when required

Jan 2018 – Nov 2019 · 1 yr 10 mos · Dubai, United Arab Emirates

• Fulfill all executive assistant duties for Global Head in an international firm. Manage complex calendars, facilitated communication and logistics.
• Work directly with Global Head to manage all affairs and ensure his schedule is maintained.
• Provide logistical support to visiting clients and ensure their needs are met
• Liaise with clients and ensure effective working relationships. Frequently sit in on business meetings and facilitate communications by providing relevant documents and information.
• Travel administration. Coordinating the teams busy flight schedule/ mapping. Booking flights/ hotels.
• Assist with day-to-day HR related questions and oversee staff performance management.
• Providing specialist information and guidance to employees and managers on HR policy and practises.
• Handle recruitment, training and development of employees. Organised on boarding process.
• Assist in staff appraisal process and performance management of team.

Jan 2017 – Jan 2018 · 1 yr · Dubai, United Arab Emirates

• Managing the day-to-day operations of the office
• Assisting with the sales support administration, which involves keeping the candidate database up to date, running reports from the database and writing candidate profiles.
• Assisting the Regional Director with his day-to-day schedule as well as managing his expenses for our accounts team
• Preparing presentations and proposals on PowerPoint and Adobe InDesign.
• Keeping personnel files on each employee, managing holiday and sick leave, keeping record of KPI’s and annual reviews, assisting with internal recruitment and on-boarding of any new employees
• Managing the trade license procedure, employee visas and TECOM compliance issues as well as similar processes for our Singapore office and employees
• Lead all Social Media

Nov 2011 – Nov 2016 · 5 yrs

• Overview
• In my corporate account manager position I dealt with a high number of customer accounts and was responsible for all aspects of the corporate lending process for the customers within my remit, doing this by using judgement and taking decisions within established procedures for each enquiry, including new and existing customer base communicating with customers through the media of email, telephone and face to face contact.
• Skills
• Full administration of Loan portfolio including documentation checking and management, engaging with customers and lawyers on legal documentation, loan creation and activation on internal systems including ALFA.
• Corporate account manager having an understanding of all Santander's customer base and their transactions
• Arrange further lending, collection of interest and monitor arrears and insurances
• Liaise with Reconciliations Team to ensure cash posted and technical arrears are minimised
• Liaise with the Sector Teams, customer's, agent banks and other areas of the Bank
• Have detailed knowledge an understanding of Lending Operations Manchester procedures and ensure compliance with the procedures
• Working alongside Relationship Directors to deliver a bespoke lending solution achieved through negotiation and an in-depth understanding of the customers’ needs and aspirations
• Regularly engage in business development activities, having assisted with networking events, fundraising activities and community days
• Achievements
• Excellent feedback from the front office staff and external customers
• Selected to complete a yearlong diploma in customer excellence funded by the bank
• Improved the efficiency of the department 20% by providing both training for new hires and setting up training materials.
• Analyzed statistics and other data to determine the level of customer service performance achieved by the team.

Oct 2010 – Nov 2011 · 1 yr 1 mo

• As a personal assistant I worked closely with senior managerial and directorial staff to provide administrative support on a one-to-one and team basis. I helped the manager to make the best use of their time by dealing with secretarial and administrative tasks. I have extensive knowledge of the organisation I worked for and built relationships with key personnel (both external and internal) and understood the organisation's aims and objectives. I handled my workload efficiently in the manager’s absence, therefore, discretion and confidentiality were essential attributes.
• Skills
• Devising and maintaining office systems, including data management and filing
• Producing documents, briefing papers, reports and presentations
• Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations
• Responding to all requests for information/enquiries quickly
• Recording details of all inquiries, comments and complaints
• Screening phone calls, inquiries and requests, and handling them when appropriate
• Keeping track of all team deadlines and targets
• Logging, processing and progress chasing enquiries
• Carrying out background research and presenting findings
• Handling complex queries and complaints
• Achievements
• Participated in the preparation of a booklet on appropriate responses to client questions as part of the training manual used in the new employee training process
• Received management praise for outstanding work ethic

Aug 2007 – Sep 2010 · 3 yrs 1 mo · Bradford, United Kingdom

• Responsible for handling a wide range of incoming calls and face to face meetings with clients. Working for the conveyance department at a busy law firm. Also in charge of resolving all interactions positively and to the clients complete satisfaction. Enhanced attorney effectiveness by providing information-management support; representing the attorney to clients and others. Carefully prepared documents, including legal briefs, court subpoenas, spreadsheets and other office-related letters, I organized and maintained all legal files kept on-site and also maintained an electronic-filing database. Helped provide lawyers with direct assistance, such as helping with research for cases, gathering necessary documents for trials and submitting paperwork to courthouses. Other duties included scheduling client appointments, answering calls, taking notes during legal meetings and maintaining the firm's legal research references.
• Skills
• Maintain client confidence by keeping client/attorney information confidential.
• Dealing with clients.
• Working from solicitors written notes and audio files (dictation)
• Producing legal documents like wills and contracts.
• Taking notes during legal meetings and maintaining the firm's legal research references.
• Maintain and updating customer databases.
• Scheduling client appointments.
• Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
• Undertaking general administrative duties like filing, photocopying and opening mail.
• Achievements
• Approached and fast tracked by management after 6 months for promotion to a more senior position within the team due to my speed and accuracy in typing and processing various legal documents.
• Attained Employee of the Month Award following commendation from supervisors and recommendation from peers.
• Wrote an employee’s manual on the Dos and Don’ts of customer service provision for new employees.