L

Lokesh Dingra

Software Engineer

Bengaluru, Karnataka, India4 yrs 9 mos experience

Key Highlights

  • Proficient in Application Support and ITIL processes.
  • Strong background in SQL and root cause analysis.
  • Experienced in managing major incidents and service levels.
Stackforce AI infers this person is a skilled Application Support Engineer in the IT Service Management sector.

Contact

LinkedIn

Skills

Core Skills

Application SupportSqlItil

Other Skills

Attention to DetailCommunicationComputer LiteracyComputer ScienceCoordination SkillsCustomer InteractionCustomer SatisfactionCustomer ServiceCustomer SupportDaily ReportsDatabase Management System (DBMS)DocumentationEvent MonitoringIT Service ManagementITIL Certified

Experience

Q2

Application Support Engineer

Jun 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

SQLVMwareSalesforceCommunicationCustomer InteractionJAMS+1

Microsoft

Application Support Engineer

Jul 2021 – Jun 2024 · 2 yrs 11 mos · Bengaluru, Karnataka, India · Hybrid

Service LevelsTechnical OperationsITILSQLRoot CauseMajor Incident Management+39

Education

Medicaps University

B.tech — Information Technology

Jan 2017 – Jan 2021

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