Rohit Kapoor — CEO

Rohit Kapoor is the co-founder, Chairman and CEO of EXL. Under his leadership, EXL has become a world leader in data and AI, driving the digital transformation strategies of many of the world’s largest companies across insurance, banking and finance, healthcare and other industries. Rohit's entrepreneurial journey is marked by his strategic vision and ability to navigate complex business environments. He led EXL's successful IPO in 2006 and has since overseen many strategic acquisitions that have expanded the company's capabilities and market reach. His focus on innovation, customer centricity, sustainability and talent development has ensured the continued resilience and growth of EXL, positioning the company as a leader in the rapidly evolving field of AI and digital transformation that consistently outperforms its peer group and industry benchmarks. Rohit is a member of the AI Governance Alliance community of the Word Economic Forum. He was named winner of EY's Entrepreneur Of The Year® 2025 New York Award, and under his leadership, EXL was named a 2025 MINDS First Cohort Winner for its Code Harbor™ solution at the World Economic Forum’s Annual Meeting of the New Champions. Beyond his professional achievements, Rohit is deeply committed to giving back to the community. He serves on the board of several nonprofit organizations, including the American Red Cross and American India Foundation where he contributes his expertise to drive positive social impact. Rohit holds a bachelor’s degree in mechanical engineering from the Indian Institute of Technology Delhi and a Master of Business Administration from the Indian Institute of Management Ahmedabad.

Stackforce AI infers this person is a leader in SaaS and digital transformation with a strong focus on AI and analytics.

Location: New York, New York, United States

Experience: 34 yrs 8 mos

Skills

Business Strategy
Digital Transformation
Artificial Intelligence

Career Highlights

Led EXL's successful IPO in 2006.
Pioneered digital transformation strategies for global clients.
Recognized as EY's Entrepreneur Of The Year® 2025.

Work Experience

EXL

Chairman & Chief Executive Officer (1 yr 11 mos)

Vice Chairman & CEO (16 yrs)

COO (1 yr 2 mos)

CFO (8 mos)

Co-Founder (7 yrs 6 mos)

CA Technologies

Board Director (7 yrs 7 mos)

Deutsche Bank

Business Head (1 yr 3 mos)

Bank of America

Vice President (7 yrs 5 mos)

Education

MBA at Indian Institute of Management Ahmedabad

BTech at Indian Institute of Technology, Delhi

High School at The Doon School

Rohit Kapoor

CEO

New York, New York, United States34 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led EXL's successful IPO in 2006.
Pioneered digital transformation strategies for global clients.
Recognized as EY's Entrepreneur Of The Year® 2025.

Stackforce AI infers this person is a leader in SaaS and digital transformation with a strong focus on AI and analytics.

Contact

Skills

Core Skills

Business StrategyDigital TransformationArtificial Intelligence

Other Skills

AnalyticsBPOBusiness AnalysisBusiness AnalyticsBusiness DevelopmentBusiness ProcessBusiness Process ImprovementBusiness Process Outsourcing (BPO)Business Process Re-engineeringBusiness TransformationCRMCustomer InteractionCustomer Relationship Management (CRM)Data ManagementDynamic Analytics

About

Experience

Exl

5 roles

Chairman & Chief Executive Officer

Apr 2024 – Present · 1 yr 11 mos

Vice Chairman & CEO

Promoted

Apr 2008 – Apr 2024 · 16 yrs

Rohit has expanded the company across United States, Europe, Asia, Latin America, and South Africa. Under his leadership, EXL has progressed from a BPO services company to operations management and analytics company to now a strategic digital transformation partner.
o 2016: Digital Intelligence – After observing the market and seeing opportunity to help companies achieve their digital goals, Rohit reevaluated EXL's digital strategy. This lead to the introduction of a new method for achieving transformation success: Digital Intelligence." Digital Intelligence is a synergy of bringing together human talent and the technological power to accomplish the seemingly unachievable goals for our clients. Today, EXL enables our clients to become industry leaders by embracing the latent technologies while systematically transforming their business processes and achieving financial and strategic goals
o 2013: Launch of the EXLerator framework – Under the able leadership of Rohit, EXL made the drastic pivot into the digital play by launching the The Digital EXLerator Framework – It infuses EXL’s foundation of domain and data with five building blocks of transformation: customer interaction, artificial intelligence, dynamic analytics, advanced technologies and digital products. These levers drive digital transformation by reimagining customer journeys and enabling an agile and intelligent operation to improve revenue growth and profitability for our clients.

Digital TransformationBusiness StrategyArtificial IntelligenceAnalyticsOperations Management

COO

Feb 2007 – Apr 2008 · 1 yr 2 mos

EXL launched new delivery center in Manila to meet rapidly growing demand for highly complex outsourcing services. The Manila expansion allowed EXL to tailor services to meet the increasingly sophisticated needs of Fortune 1,000 clients, scale offerings to support changing business process requirements and deliver true business impact eventually enabling us to become a leader in the healthcare space

CFO

Jun 2006 – Feb 2007 · 8 mos

Rohit lead the acquisition of Inductis, making a winning investment that broke new ground for EXL in Analytics. By reading the market correctly and identifying the huge upcoming opportunity in Big Data and Analytics, this acquisition put EXL in a leadership position in the Analytics field. The company continued to grow while many other businesses were struggling during the 2008 Financial Crisis. This move created strong foundation within the company, transforming EXL and creating capabilities that drive a significant proportion of the company’s current revenue today.

Co-Founder

Apr 1999 – Oct 2006 · 7 yrs 6 mos

Rohit co-founded ExlService.com, Inc. on April 9, 1999 which began commercial operations in October 2000. In 2001, EXL Inc. was acquired by Conseco following which in 2002, Rohit along with Vikram Talwar and other senior management purchased back EXL Inc. from Conseco. By 2004, EXL was generating over $60M revenue annually from clients across US and UK and had already onset the process of filing the IPO for EXL Service.