Dec 2021 – Apr 2025 · 3 yrs 4 mos · Bangalore Urban, Karnataka, India

• Led Product Charter catering to Home Page Experience, Rewards, Personalization, Customer Support, Customer Experience, NPS , Gen AI Charter , etc.

Jul 2021 – Sep 2021 · 2 mos · Bangalore Urban, Karnataka, India

• Drove the creation & adoption of systems to scale marketplace business operations - managing live roster of classes, teacher onboarding, teacher payouts, etc.
• Improved user communication & standardise product experience across all key user flows across different device types.

Jan 2021 – Present · 5 yrs 2 mos

• Consulted various startups across Energy-Tech, Collaboration Tech, Co-Living Sectors in areas like Product/Tech Strategy & Fund-Raising

Sep 2018 – Jul 2021 · 2 yrs 10 mos

• Chase is a leading professional development platform for new age professionals/millennials. The diversity of content available on the platform ranging across spaces like social media, photography, content writing, design, fashion, theatre makes Chase the only ecosystem of it's kind. It's true that we all need something to Chase, and the only question that remains is "What's your Chase?"

Jan 2017 – Feb 2018 · 1 yr 1 mo · Bangalore

• Led customer fulfillment for a cross industry portfolio ~ 8M USD ranging from telecom, technology, logistics, retail. Delivered prolific client experience, executive engagement, business growth, and guided teams to sophisticated analytics solution design.
• Drove business development for portfolio ~ 35M USD primarily focused on creating & converting growth opportunities. Sales conversion activities for 10+ new logos.

Aug 2013 – Dec 2016 · 3 yrs 4 mos · Bangalore

• Solved multiple business problems for clients across different domains more focused towards technology, retail in the areas of marketing, customer experience, supply chain. Applied wide spectrum of analytical/machine learning techniques with the ability to convert business problems into analytical problems and drive the consumption of analytics as well.
• A few memorable high impact programs –
• 1) Large scale analytics program to help a leading network tech company reduce the cost of poor quality. Operationalized an AI solution to help service center engineers diagnose issues more effectively saving upto 80 M USD annually.
• 2) Commercialized analytics in the IoT space for a leading network tech company. Developed prototypes and shaped value propositions in the areas of retail, entertainment & sports. A net opportunity space valued at 100M USD.
• 3) Helped a leading US telecom provider in the digital transformation strategy with web, app analytics and setting up their digital data infrastructure to support a 4B USD business

Jun 2013 – Aug 2013 · 2 mos · Mumbai

• Worked as a research analyst to understand the impact of marketing activities on customer perception and purchase behavior with respect to their telecom business IDEA (at the time). They say "an idea can change your life"...

Jan 2013 – Jan 2015 · 2 yrs

• FBH is an e-commerce start up, with a primary vision to provide the rarest merchandise to sports fans. Was Co-Founder and led product, digital merchandising, business development for FBH. Sold 5k+ units with zero marketing spend.