Jun 2021 – Jul 2023 · 2 yrs 1 mo · Navi Mumbai, Maharashtra, India · On-site

• Digital Platform based Freelancer channel program- Product, Strategy, Growth Strategy, and field Operations- with a team of 22 state SPOCs.
• Ensuring Partner Engagement & Retention through digital channels CleverTap, WhatsApp, SMS & OBD Calling
• Creating Incentive Schemes to increase new Partner Onboarding; Customer recharge, activation, and MNP
• Creating requirement pipeline and priority to update App with new features to increase JA engagement.
• Aligning with Product Managers to ensure smooth and fully functional app update rollouts.
• Increased activation from channel by 50% and recharges by 60% in 12 months.

Feb 2019 – Jun 2021 · 2 yrs 4 mos · Delhi Area, India · On-site

• Creating B2G product and sales plan for as per customer's requirement and budget while ensuring profit and faster breakeven.
• Preparing Business Plan- Financial and Strategic analysis to select Project, Partners, and new Geography.
• Watching, Evaluating and preparing bid for Tender- Deciding on partners and Coordinating.
• Managing Operations of Global Network Operations Centre G-Noc (Including India, Ghana, Tanzania)
• Creating Responsibility Matrix and Gantt Chart and Cashflow Schedule for each project
• Preparing Project wise Technical and Financial Governance Plan- and ensuring adherence.
• Brought down project breakeven from ~20 months to ~13 months.

May 2018 – Feb 2019 · 9 mos · Bengaluru Area, India

• Heading National B2B Sales team, 16.5 Cr Revenue, 8000+ Travel Agents, and National Corporate Business vertical, 4 Cr Revenue, 300+ clients across country. Team of 46 Sales Executives (direct + matrix)
• Ensuring Zero Bad Debt, Stock Maintenance, New Client Acquisition from cold calls to presentation and IT team co-ordination.
• GTM, Sales Pitch, Target and sales scheme design to motivate and engage the travel agents.
• Developing product and Processes based on Market Research; Wireframing & coordinating dev process

Jul 2016 – May 2018 · 1 yr 10 mos · Bihar, India

• Managing a portfolio of 60 Lakh customer base and 500Cr annual revenue in Bihar & Jharkhand.
• Designing and Executing Product and Schemes to ensure circle meets its revenue targets.
• Leveraging levers of Avg Rev Per User, Traffic Market Share and Retention of customers to achieve Revenue Targets.
• Scaled up Unlimited Calling packs from 2,000/day (Oct’17) to 20,000/day (Dec ‘17); Rate Cutter packs(22,000/day) in Feb’17 to 60,000/day (Oct’17)
• Driven Segmented Best Offer penetration (SOMA) from 8% in Jun ’16 to 30% in Dec ’17.
• Reduced Net Churn of >=90 days AON customers from 5.8% in Oct’16 to 4.4% in Oct’17.

Mar 2015 – Jun 2016 · 1 yr 3 mos

• Product manager in U&R team.
• Rolling out mass and segmented TT and DA offers to 2.6 Cr customer base to engage and upsell them.
• Monitoring and controlling churn by reducing dormancy and increasing winback of inactive customers.
• Increasing customized customer offer (R-offer) penetration and recharges. (Dec’15-18%, May’16-22%)
• Strengthening On-net community with mass and seg DA (DA mins contri- Jan’16- 5.5%, May ’16- 12%)
• Increased Local Mobile TMS of Airtel against market from Sep’15 - 34.4% to Mar’16- 37.02%.
• Designing segmented STV tariff offers to customers based on geography, ARPU & consumption.
• Maintained the take rate even when the prices of segmented Rate Cutters was doubled.

Sep 2014 – Jun 2015 · 9 mos

• Product Manager (Acquisition Team)
• Launching and Driving Data FRs, increased acquisition by 650% (Sep’14- 25,000, Jul’15- 190,000).
• Increasing activation by HV Data FRs (>1GB); increased by 56% (Sep’14- 25,000, Jul’15- 39,000).
• Engaging data customers and retailers thru Smart Phone Promoters and Smart Phone Retail Programs.

Jan 2014 – Sep 2014 · 8 mos

• Responsible for managing processes and Customer Experience of Dhanbad zone (customer base- 30L)
• Led a team of fourteen members responsible for Onboarding, Collection & Retention of Customers.
• Improved same day prepaid activation efficiency from 48% in Jan ‘14 to 62% in Aug ‘14

Jun 2013 – Dec 2013 · 6 mos

• Trainee rotated over Sales, Marketing and Customer Service Roles.

Apr 2012 – Jun 2012 · 2 mos · Bangladesh

• Analyzing primary and secondary Consumer Behavior- schools and the parents towards school buses
• Developing framework with weighted average of relevant factors to prioritize the schools
• Developed Sales pitch for the schools and prepared Operating Economics for the launch of the buses
• Got rewarded a PPI Pre Placement Interview offer and an “Exceptional” rating for the project
• The project got nominated for Best Summer Internship Project at Tata Motors Interns batch of 2012

Jul 2011 – Feb 2013 · 1 yr 7 mos · Jamshedpur Area, India

• Digital Media Manager for the MAXI across platforms (Facebook, YouTube, Twitter and Blog)
• FB of MAXI entered Limca Book of records for highest viewership and YouTube crossed 550k visits.
• Head & Coordinator, Admin team of 30 members for first ever National MAXI Fair
• Event Head for First International Surrogate Advertising based contest Legalize 3.0
• Creator and Event Head of First Ever Consumer Behavior based product modification event Revize
• Designed case study and simulation for Clairvoyant, domain event for Ensemble
• Conceptualized and organized Ambush Marketing based event in campus Ambush
• Marketing Association crossed 550,000 hits.

Jul 2008 – May 2011 · 2 yrs 10 mos · Hyderabad, Telangana, India

• Software Developer and SPOC for Cross-functional teams for various Email Development modules.
• Automated import of Address book for users from various email providers and saved $100,000 P.A.
• Automated Filtering of Repeated Spam and thus reduced 30% of the spam complaints from users
• Got rating of “Exceeds Expectation” in Annual Review of performance in Email-Development Team