Vimal Mishra — Software Engineer

As a ServiceNow Solution Architect at Koch Business Solutions, I design and implement solutions that optimize the performance, reliability, and usability of IT services and processes for various business units and clients. I have over 3 years of experience in this role, and over 7 years of experience as a ServiceNow developer and administrator. My core competencies include IT operations management (ITOM), IT service management (ITSM), HR solution development, integration and automation using orchestration and third-party tools, and system performance engineering. I have successfully delivered multiple projects that involved discovery, event management, service mapping, service portal, incident management, change management, knowledge management, and reporting. I have also contributed to the development and improvement of ServiceNow applications, workflows, scripts, and user interfaces, using best practices and standards. I am passionate about simplifying and enhancing the user experience, documentation, and scalability of IT solutions.

Stackforce AI infers this person is a ServiceNow expert specializing in IT service management and operations optimization.

Location: Bengaluru, Karnataka, India

Experience: 11 yrs 8 mos