Virendra Sharma

Operations Associate

Azamgarh, Uttar Pradesh, India6 yrs 6 mos experience

Highly Stable

Key Highlights

Over 6 years of experience in logistics optimization.
Proven track record in cost reduction and efficiency.
Expert in last-mile delivery management.

Stackforce AI infers this person is a Logistics and Operations Management expert with a focus on E-commerce.

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Skills

Core Skills

Operations ManagementVendor ManagementLogistics Management

Other Skills

Cost ReductionCost Reduction ManagementCustomer Relationship Management (CRM)Demand ForecastingFund ManagementInventory ControlLast-Mile Delivery ManagementManpower HandlingOperations & Logistics CoordinationPayPalPayPal BusinessProcess Optimization (Manufacturing)Route OptimizationTeam LeadershipTransportation Management

About

Detail-oriented Operations & Logistics professional with over 6 years of experience optimizing delivery networks, streamlining supply chains, and driving measurable business results for leading brands like Zomato and Flipkart. Skilled in vendor management, route optimization, cost reduction, inventory control, and team leadership. I specialize in creating efficient, scalable systems that improve delivery speed, reduce operational costs, and enhance customer satisfaction. Experienced in working with cross-functional teams, aligning logistics strategies with business goals, and ensuring compliance with industry standards. Core Strengths: • Last-Mile Delivery Management • Operations & Logistics Coordination • Vendor & Partner Management • Demand Forecasting & Transportation Planning • Process Improvement & Cost Optimization

Experience

Zomato

Field Operations Manager

Mar 2025 – Present · 1 yr · Azamgarh, Uttar Pradesh, India · Hybrid

Managing and supervising daily operational activities to ensure seamless execution of the hyperlocal delivery
Supervising the recruitment, training, and performance monitoring of delivery partners to enhance efficiency, reduce attrition, and maintain high service quality standards.
Analyzing delivery patterns and implementing data-driven route optimization strategies to minimize delays, reduce fuel consumption, and enhance overall operational efficiency.
Identifying and swiftly resolving on-ground issues by implementing proactive problem-solving measures, ensuring uninterrupted delivery services and improved customer satisfaction.
Developing and enforcing industry best practices for delivery operations, driving higher productivity, minimizing errors, and reducing turnaround time (TAT).
Tracking and analyzing key performance indicators (KPIs) such as on-time delivery rates, partner efficiency, and operational costs, ensuring continuous improvement and goal achievement.
Maintaining strict adherence to company policies, regulatory guidelines, and standard operating procedures (SOPs) to ensure smooth, legally compliant, and risk-free operations
Collaborating closely with logistics, customer support, and Business Teams to streamline processes, enhance interdepartmental coordination, and improve overall service levels.
Identifying and implementing cost-saving initiatives through strategic planning and resource optimization, ensuring long-term sustainability without compromising delivery quality.

Last-Mile Delivery ManagementOperations & Logistics CoordinationVendor ManagementRoute OptimizationCost ReductionInventory Control+2

Flipkart

2 roles

Senior Executive

Promoted

Apr 2023 – Mar 2025 · 1 yr 11 mos · Azamgarh, Uttar Pradesh, India · On-site

Led efforts to enhance Flipkart's presence in untapped regions across UP by collaborating with 3 key partners— Viva Pvt. Ltd., Wheeley Pvt. Ltd., and Sitics Pvt. Ltd.; this resulted in the successful servicing of 140+ pin codes with 66 offices, ensured optimal cost efficiency and customer satisfaction.
Designed and executed scalable, reliable operational frameworks to enhance service quality; fostered a problem-solving team culture, which pointedly improved delivery efficiency and customer trust.
Spearheaded the end-to-end onboarding process for Kirana partners, ensured seamless load execution at hub operations that improved last-mile delivery efficiency and contributed to operational cost savings
Supervised a diverse workforce like Business Development (BD) Teams, Kirana Partners, and Wish Masters and ensured smooth operational execution while achieving key performance metrics & fostering a highperformance culture.
Owned and managed key operational metrics, using a structured approach to achieve targets; implemented data-driven decision-making to boost efficiency, reduced turnaround time (TAT), and enhanced service levels.
Conducted regular huddles with team members to align on business goals, explain processes, and ensure seamless execution of operational strategies that resulted in improved clarity and coordination.
Administered the onboarding of Kirana Alternate Delivery Model (RFK) and ensured proper training on BOYD systems, enhanced operational efficiency and reduced dependency on traditional delivery models.
Collaborated with Biz-Fin Teams to reconcile and collect COD payments, guaranteed timely deposits with banks through vendor coordination and improved cash flow efficiency.
Ensured adherence to SOPs, NPS, CXNS, CSAT, and attrition metrics, consistently achieved best-in-class service levels within the defined turnaround time (TAT).

Logistics ManagementCost Reduction ManagementVendor ManagementCustomer Relationship Management (CRM)Route OptimizationTransportation Management+1

Hub Executive

Jun 2021 – Apr 2023 · 1 yr 10 mos · Azamgarh, Uttar Pradesh, India · On-site

Conducted regular huddles with team members to align on business goals, explain processes, and ensure seamless execution of operational strategies that resulted in improved clarity and coordination. Successfully reduced cost-per-shipment (CPS) by implementing strategic cost-control measures across operations that led to notable savings without compromising service quality. Administered the onboarding of Kirana Alternate Delivery Model (RFK) and ensured proper training on BOYD systems, enhanced operational efficiency and reduced dependency on traditional delivery models. Managed seamless ERP migration for both inbound and outbound operations,

Logistics ManagementCost Reduction ManagementVendor ManagementCustomer Relationship Management (CRM)Route OptimizationTransportation Management+1

Quess corp limited

Store Manager

May 2019 – Jan 2021 · 1 yr 8 mos · Kanpur, Uttar Pradesh, India · On-site

In my role as a Store Manager at Quess Corp Limited, I have led a team to provide exceptional customer service in consumer electronics, mobile phones, and IT products. I have successfully managed network corrections and enhancements to optimize customer experience, while also driving key performance indicators to meet business objectives. Utilizing SAP for sales and warranty invoices, I have maintained accurate records to support business operations.