Andre Damien Anthony

Operations Associate

Bangalore Urban, Karnataka, India3 yrs 9 mos experience

Key Highlights

Extensive experience in customer service and dispute resolution.
Skilled in fraud prevention and technical problem-solving.
Recognized for adaptability and training colleagues.

Stackforce AI infers this person is a Customer Support Specialist with expertise in Fraud Prevention and Technical Support within the Fintech sector.

Contact

Skills

Core Skills

Customer Service OperationsTechnical SupportFraud PreventionRisk AssessmentInformation TechnologyCustomer Relationship Management (crm)Customer SupportCustomer Satisfaction

Other Skills

Account ManagementAdaptive LearningAirport ManagementAirport OperationsAirport SecurityAviationBank Fraud PreventionBasic knowledge in Microsoft.Client AdvisingClient RelationsClient ServicesClimate Change AdaptationCloud ApplicationsCoachingCollaboration

About

Dedicated Customer Support Advisor with extensive experience in delivering excellent customer service, resolving disputes and managing high- pressure situations. Skilled in fraud prevention, technical problem-solving, and effective communication. Proficient in Salesforce, Microsoft Azure, and financial processes. Recognized for adaptability, training colleagues and building strong customer relationships.

Experience

Bread financial

Customer Care Associate

Apr 2024 – Feb 2025 · 10 mos · Bengaluru, Karnataka, India · Hybrid

Provided customer assistance via calls and emails on Salesforce for e-commerce loans and financial inquiries, raised order disputes, issued refunds, collaborated with financial operations for smooth support, handled floor and supervisor calls, and trained colleagues to achieve monthly and yearly team targets.

SalesforceCustomer ServiceDispute ResolutionTrainingCollaborationCustomer Service Operations+1

Jpmorgan chase & co.

Fraud Specialist

Feb 2023 – Jul 2023 · 5 mos · Bengaluru, Karnataka, India · On-site

Identified, assisted, and resolved fraudulent claims related to online transactions, ACH payments, and debit cards; detected fraud pattern trends, advised clients on securing their accounts, and reissued debit cards after verifying addresses.

Fraud PreventionClient AdvisingFraud DetectionRisk Assessment

Accenture in india

Direct Contract Assistant

Aug 2021 – Nov 2022 · 1 yr 3 mos · Bangalore Urban, Karnataka, India

Drafted and developed contracts for Microsoft clients focusing on revenue generation and investment validity, including support for cloud applications such as Microsoft Azure, Microsoft 365, and Dynamics 365, while coordinating workshops and training for clients across MEA and Southeast Asia regions.

Contract DraftingRevenue GenerationCloud ApplicationsWorkshop CoordinationInformation TechnologyCustomer Relationship Management (CRM)

[24]7.ai

Customer Service Representative

Jan 2020 – Apr 2021 · 1 yr 3 mos · Bengaluru, Karnataka, India

Handled inbound calls for orders, returns, replacements, and refunds, while efficiently resolving escalations to retain customers and ensure satisfaction

Customer ServiceEscalation ResolutionInbound Call HandlingCustomer SupportCustomer Satisfaction