Shilpa Dara

Operations Associate

New Delhi, Delhi, India5 yrs 8 mos experience

Key Highlights

Expert in fraud detection and prevention strategies.
Proven track record in chargeback analysis and resolution.
Strong customer service skills with a focus on satisfaction.

Stackforce AI infers this person is a Fintech and Hospitality professional with strong expertise in fraud prevention and customer service.

Contact

Skills

Core Skills

Fraud DetectionFraud PreventionChargeback ManagementSafety ManagementCustomer SupportCustomer ServiceCommunity EngagementSales SupportOperations Management

Other Skills

Analytical SkillsDispute ResolutionProblem SolvingTime ManagementCustomer-focused ServiceCustomer Service OperationsCredit Card Fraud PreventionCustomer SatisfactionCustomer ExperienceCommunicationAttention to DetailTeamworkDecision-MakingFraud InvestigationsMindfulness

Experience

5 yrs 8 mos

Total Experience

1 yr 5 mos

Average Tenure

Current Experience

Accertify, inc.

2 roles

Fraud Analyst

Nov 2024 – Aug 2025 · 9 mos · Gurugram, Haryana, India · Hybrid

As a Fraud Analyst for Urban Outfitters, My roles involves identifying, preventing and mitigating fraudulent activities while ensuring a seamless shopping experience for customers.
Monitoring real time alerts and reports for unusual activity.
My role requires analyze transactional data, monitor suspicious activity and leverage analytical tools to detect fraud trends and patterns.
My job role implements strategies to safeguard company’s financial assets, maintain client’s trust and optimise fraud prevention systems.

Analytical SkillsDispute ResolutionFraud DetectionFraud Prevention

Chargeback Analyst

Feb 2023 – Aug 2025 · 2 yrs 6 mos · Gurugram, Haryana, India · Hybrid

As a Chargeback Analyst, I am enough qualified to track dispute’s between the credit card holders who opposes a transaction on their credit cards, and the Merchants that sold the services/Products.
My job is to identify the cause of chargeback, analyze the trend and using my sufficient tools and resources provide solutions and recommendations to avoid the future chargebacks.
I am well trained to work on fraud transactions, identify the trends and patterns in fraud disputes where the card holder claims that the transaction was not authorized by them. I use my skills to identify whether the transaction was fraudulent or not and take actions accordingly as per business requirements.

Fraud PreventionProblem SolvingChargeback Management

Airbnb

2 roles

Safety Specialist

Oct 2021 – Jul 2022 · 9 mos · Gurugram, Haryana, India

Handle real-time safety incidents and providing user timely and appropriate support and resources.
Correspond with stakeholders for urgent and sensitive cases, providing solutions for users as well as safeguarding any form of brand risk.
Provide biweekly reports to stakeholders on efficiency matrix for the APAC region.

Time ManagementCustomer-focused ServiceSafety ManagementCustomer Support

Community Education Specialist

Oct 2021 – Jun 2022 · 8 mos · Gurugram, Haryana, India

Provide friendly and efficient service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer complaints
Respond professionally to inbound phone calls and live chats, including urgent situations Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources Arbitrate in situations between users
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals

Time ManagementCustomer-focused ServiceCustomer ServiceCommunity Engagement