Sankalp Kumar

Operations Associate

Dehradun, Uttarakhand, India1 yr 8 mos experience

Most Likely To Switch

Key Highlights

Proven expertise in data-driven decision making.
Strong background in customer relationship management.
Creative content strategist with a focus on youth engagement.

Stackforce AI infers this person is a data-driven marketing professional with strong skills in customer relations and content strategy.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Business AnalysisMarketingSales OperationsCustomer RelationsContent Development

Other Skills

Advanced ExcelAppointment SchedulingAttention to DetailBusiness RelationsClient CommunicationClient ServicesCommunicationContent CreationContent StrategyCreative Content CreationCreativity and InnovationCustomer ExperienceCustomer SatisfactionCustomer ServiceData Analysis

About

Dedicated self-starter with hands-on experience in digital marketing, content writing, and a passion for data analysis. Aspiring data analyst with a keen interest in startups and business case studies. Eager to leverage my diverse skill set to drive impactful insights and growth in dynamic environments.An aspiring professional with a Bachelor of Technology - BTech focused in Computer Science from Uttarakhand Technical University.

Experience

Teleperformance

Senior Associate

Nov 2024 – Present · 1 yr 4 mos

Customer Relationship Management (CRM)Client ServicesCustomer Service

Learning routes

CRM

Jul 2024 – Nov 2024 · 4 mos · Gurugram, Haryana, India · On-site

Customer Relationship Management (CRM)MarketingBusiness AnalysisCustomer ExperienceAdvanced ExcelBusiness Relations+4

Novanectar services pvt. ltd.

Business Analyst and Strategist

Feb 2024 – May 2024 · 3 mos · Hybrid

Led client meetings and effectively communicated business strategies, resulting in increased client satisfaction and retention.
Developed and executed a comprehensive LinkedIn strategy, leveraging industry insights and expertise to expand the company's network and drive revenue growth.
Utilized data visualization and analysis techniques to identify key business trends and opportunities, facilitating data-driven decision-making processes.
Prepared detailed Software Requirements Specifications (SRS) and assisted in crafting Request for Proposals (RFPs), ensuring alignment with client needs and objectives while adhering to project timelines and budget constraints.
Crafted persuasive business proposals and presentations, effectively pitching innovative solutions to clients and stakeholders, ultimately securing new business opportunities and partnerships for the company.

StartupsCustomer Relationship Management (CRM)MarketingInternal CommunicationsBusiness AnalysisProblem Solving+27

Dreadnought

Cloud DevOps Intern

Apr 2022 – May 2022 · 1 mo · India

During the entire time period of this Internship I managed communication with external and internal stakeholders for the company. Talking with the support team and bringing instances for particular region, the job required me to demonstrate a good understanding of Cloud Infrastructure. Throughout the Internship I was able to learn deeply about the platform in general.It was a fruitful experience. I am thankful to the company for blessing me with this opportunity.

Customer RelationsSales OperationsInternal CommunicationsWritten CommunicationSales and MarketingBusiness Relations+6

Maytree school of entrepreneurship

Founders' Office

Feb 2022 – Nov 2023 · 1 yr 9 mos

Customer RelationsStartupsSales OperationsMarketingInternal CommunicationsProblem Solving+9

Trivy

Content Writer

Sep 2021 – Nov 2021 · 2 mos

StartupsContent DevelopmentGrammarSpelling

Livebindas

Content Writer

Sep 2021 – Oct 2021 · 1 mo · India

Spearheaded the creation of captivating Instagram posts tailored to resonate with yoth mindset, employing a blend of quirkiness and engagement strategies to foster meaningful interactions.
Curated an array of content encompassing active storytelling, dynamic content creation, and blog crafting, effectively showcasing the brand's narrative while resonating with a youthful audience.
My posts and blogs effectively contained information but were infused with visuals, thematic combinations ,crisp content and were laconic enough to grab the attention of young minds signalling an increase in their engagement metrics.

StartupsDecision-MakingCreativity and InnovationContent DevelopmentStorytellingContent Strategy+4