Ayush Bajaj — Technical Program Manager

I’m a TechOps Lead with 9 years of experience ensuring system reliability, production stability, and service continuity across Telecom and BFSI domains. My passion lies in bridging the gap between engineering, operations, and delivery, enabling organizations to run resilient, scalable, and high-performing systems. Over the years, I’ve led initiatives that improved incident response efficiency, reduced MTTR, and enhanced observability and CI/CD pipelines — directly contributing to better customer experience and operational excellence. I thrive in cross-functional environments, aligning business goals with technical execution to drive measurable outcomes. Currently, I’m transitioning into a Technical Program Manager or IT Operations Leadership role — where I can apply my hands-on technical expertise to strategic program delivery, stakeholder management, and service reliability improvement at scale. 💼 Core Strengths Technical Operations Leadership | Reliability Engineering | Service Delivery Incident & Problem Management | Observability | Process Automation Cross-Functional Collaboration | Stakeholder Engagement | Continuous Improvement CI/CD | Cloud Platforms (AWS) | Monitoring Tools (Grafana, Zabbix, InfluxDB) 🏆 Highlights Drove monitoring modernization using Zabbix, Grafana, and InfluxDB, providing real-time KPI visibility. Improved incident resolution and collaboration by integrating ServiceNow and JIRA workflows. Recognized with multiple awards for collaboration, service excellence, and delivery impact. AWS Cloud Practitioner & ITIL Foundation Certified. Always open to connecting with professionals and leaders in TechOps, Service Reliability, and Program Management — whether to discuss challenges, share ideas, or explore opportunities to build more resilient systems.

Stackforce AI infers this person is a Technical Operations Leader with expertise in Telecom and BFSI sectors.

Location: Gurugram, Haryana, India

Experience: 9 yrs 2 mos

Skills

Technical Operations Leadership
Service Delivery
Observability
Incident & Problem Management
Continuous Improvement

Career Highlights

Improved incident response efficiency and reduced MTTR.
Drove monitoring modernization for real-time KPI visibility.
Recognized with multiple awards for service excellence.

Work Experience

Airtel Digital

Lead Engineer - TechOps (1 yr 9 mos)

Sr. Engineer - TechOps (2 yrs 5 mos)

Paytm

Senior TechOps Engineer (11 mos)

Paymentus

Production Support Engineer (1 yr 4 mos)

Accenture

Application Support Analyst (1 yr 3 mos)

Application Support Associate (1 yr 6 mos)

AdmissionSpot

Intern (5 mos)

Education

B. Tech at JECRC University

High School at Birla Public School, Pilani

Ayush Bajaj

Technical Program Manager

Gurugram, Haryana, India9 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Improved incident response efficiency and reduced MTTR.
Drove monitoring modernization for real-time KPI visibility.
Recognized with multiple awards for service excellence.

Stackforce AI infers this person is a Technical Operations Leader with expertise in Telecom and BFSI sectors.

Contact

Skills

Core Skills

Technical Operations LeadershipService DeliveryObservabilityIncident & Problem ManagementContinuous Improvement

Other Skills

AWSAutosysCI/CDCSSCloud Platforms (AWS)CloudflareCross-Functional CollaborationELK StackGrafanaHTMLIncident Management (ServiceNow, JIRA)InfluxDBJava-based ApplicationsJavaScriptJenkins

About

Experience

Airtel digital

2 roles

Lead Engineer - TechOps

Jun 2024 – Present · 1 yr 9 mos · Gurugram, Haryana, India · Hybrid

Led operational readiness for B2B client onboarding, collaborating with account managers to ensure smooth integration.
Developed and optimized monitoring dashboards (Zabbix, Grafana, InfluxDB) to enhance system reliability and provide real-time insights.
Drove process improvements in incident management using ServiceNow and JIRA, improving response times and aligning with SLA goals.
Collaborated with DevOps, QA, and Infra teams to streamline deployments and improve overall service delivery efficiency.
Awarded “Spirit of Collaboration” for exceptional contribution to B2B acquisition.

Monitoring Tools (Zabbix, Grafana, InfluxDB)Incident Management (ServiceNow, JIRA)Process ImprovementCross-Functional CollaborationTechnical Operations LeadershipService Delivery

Sr. Engineer - TechOps

Dec 2021 – May 2024 · 2 yrs 5 mos · Gurugram, Haryana, India · Hybrid

Led monitoring for Unix servers and MongoDB, ensuring service stability and integration with external systems.
Implemented proactive incident management practices, reducing incident resolution times and enhancing cross-functional collaboration between teams.
Optimized CI/CD deployments and authored detailed SOPs and KB articles to ensure operational efficiency.
Improved operational support by integrating RabbitMQ queue monitoring and creating proactive alerting mechanisms.

Unix Servers MonitoringMongoDBCI/CDSOPs and KB ArticlesIncident & Problem ManagementContinuous Improvement

Paytm

Senior TechOps Engineer

Jan 2021 – Dec 2021 · 11 mos · Noida, Uttar Pradesh, India · Remote

Supported and deployed Java-based applications using Jenkins and AWS infrastructure, ensuring seamless operation in a highly available environment.
Played a key role in incident management, providing on-call support and collaborating with business teams to improve service uptime.
Worked closely with business stakeholders to gather technical requirements and deliver tailored operational solutions.

Java-based ApplicationsJenkinsAWSService Delivery

Paymentus

Production Support Engineer

Sep 2019 – Jan 2021 · 1 yr 4 mos · Gurgaon, India · On-site

Provided operational support for a large-scale FinTech SaaS platform, troubleshooting across ELK stack, Cloudflare, and Nginx.
Monitored and resolved connectivity and application issues for production environments, ensuring consistent service uptime and client satisfaction.
Managed Java applications in production, troubleshooting SOAP/XML responses, and providing 24/7 support to ensure service reliability.

ELK StackCloudflareNginxService Delivery

Accenture

2 roles

Application Support Analyst

Jun 2018 – Sep 2019 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

Delivered production support and application integration for a major Canadian financial services client.
Resolved Autosys job failures, managed deployments, and supported Oracle WebLogic server administration.
Conducted Disaster Recovery exercises for applications and databases.
Collaborated with client stakeholders to ensure service continuity and smooth release cycles.

AutosysOracle WebLogicService Delivery

Application Support Associate

Nov 2016 – May 2018 · 1 yr 6 mos · Mumbai, Maharashtra, India · On-site

Supported critical financial applications for a Canadian BFSI client, managing deployments and resolving system failures using Autosys and Oracle WebLogic.
Collaborated with stakeholders to ensure smooth release cycles and conducted Disaster Recovery exercises for application resiliency.

AutosysOracle WebLogicService Delivery

Admissionspot

Intern

Jan 2016 – Jun 2016 · 5 mos · Jaipur Area, India

Gained hands-on exposure in SEO, Business Development, and Digital Marketing (ATL/BTL) campaigns.
Worked on web development projects using PHP and WordPress, including an e-commerce portal (Mystile).
Strengthened technical foundations in PHP, MySQL, HTML, CSS, and JavaScript.
Learned to balance technical deliverables with business goals, laying the foundation for IT Operations career.

PHPMySQLHTMLCSSJavaScript