Nov 2022 – Apr 2025 · 2 yrs 5 mos · Delhi, India

• Prepare and Share Daily MIS Report to Client.
• Coordinate with the ground level delivery team to get the information on the real time pickup and delivery information of shipment.
• Collaborating with sales, marketing and operation teams to improve the customer experience
• Tracking of Pickup and Deliveries of Consignment.
• Transportation Management.
• Processed orders, returns, and exchanges, efficiently handling a high volume of transactions.
• Maintained a customer satisfaction rating of 100% by delivering personalized and attentive service.
• Trained and mentored new hires, contributing to a 100% improvement in team performance and productivity.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues, complaints, and concerns, ensuring a high level of customer satisfaction.
• Collaborate with other departments to resolve customer problems and improve service quality.
• Delivered high level of service to customers in effort to build upon future relationships.
• Weekly/Monthly Reviews i.e Prepare, share and review with client on Monthly Performance Report with client.

Apr 2021 – Sep 2021 · 5 mos · Okhla, Delhi, India

• Sharing MIS to customer on daily basis.
• Taking care of Delivery part at PAN India level.
• Taking care of NDR, PODs and Social Media escalation.
• Pulling and circulating for undelivered and un-attempted shipments on daily basis.
• Attending the weekly management review meeting.
• Share closure of client’s report on daily basis in the define TAT.
• Sharing RTO Reasons as per requirement.
• Sharing PDD performance at EOD everyday with client.
• Coordinating with operations for escalations & issues.
• Monitoring shipment movement - held in Centers and advising on requirements generated; Misrouted shipments; and shipments received in damaged condition among others

Dec 2020 – Apr 2021 · 4 mos · Delhi, India

• > Direct coordination for their operational issues or any kind of assistances (Airlines booking, E-Way Bill updation, Customer MIS, Warehouse pendency’s, etc.) need in warehouse.
• > Preparing customer MIS and send updation to customer and CS team.
• > Coordinating with vendor for inward and outward shipment.
• > Warehouse Pendency Report including preparing Warehouse Pickup and Delivery MIS.
• MIS Data updation in Blume Portal.
• > E-Way Bill Updation (Part-A & Part-B)
• Vehicle deployment for all Air Import shipment.
• Maintain vehicle routing daily wise (Pickup & Delivery planning)
• > Vehicle placing and coordinating with customer and vendor for Air Export and Ocean Export shipment’s delivery as well pickups also.
• > Coordinating with destination for outward and origin for Inward.
• > Coordinating with customer for Pickup and Delivery.
• > Coordination with delivery team for clear the issue which comes on route.

Jan 2019 – Jul 2020 · 1 yr 6 mos

• Infra Scouting and Setting Up PC and Branch For Smooth Operations.
• SOP's and arranging Learning Sessions For Captains and OA's.
• Preparation and execution of daily pick-up and delivery plans.
• Managing Routes planning and load scheduling for pick-ups and deliveries.
• Liaising with Feeder vehicle vendors to ensure timely execution of pick-ups and deliveries.
• Ensuring timely dispatches and loading of long-haul vehicles as per the SOPs.
• Assure complete and accurate data entry in the systems.
• Ensuring proper tracking of PODs and reconciliation of the same.
• Ensuring adherence to warehouse SOPs for proper storage.
• Prepare daily MIS for the performance of the shift.

Aug 2017 – Jan 2019 · 1 yr 5 mos

• = Drive process improvements to enhance the operations at hub with focused strategy according to clients.
• = Ensure "ZERO DEPSI" of materials & timely delivery of materials along with real time tracking and control management.
• = Ensure people management ,assigning responsibilities to employees as well as leading the team.
• = Enhancing the growth and business of the company by dealing with pickups and communication with clients.
• = Quality check and control of the goods in the warehouse at the time of pickups.

Oct 2015 – Oct 2016 · 1 yr · Boring road, Patna-800001

Feb 2013 – Apr 2013 · 2 mos · Naya Tola, Kumhrar, Patna-800026

Apr 2012 – May 2012 · 1 mo · Patna, Bihar, India

Sep 2010 – Feb 2015 · 4 yrs 5 mos · Patna, Bihar, India