Manoj Patel

Operations Associate

Pune, Maharashtra, India11 yrs 8 mos experience

Key Highlights

7+ years of experience in after sales service and business development.
Proven track record in enhancing dealer profitability and customer satisfaction.
Expert in executing service marketing activities for revenue growth.

Stackforce AI infers this person is a seasoned professional in the automotive service and customer support industry.

Contact

mp.me44@gmail.com LinkedIn

Skills

Core Skills

Customer CareService MarketingSales And Marketing

Other Skills

Automotive PartsChange ManagementCharging StationCustomer SatisfactionCustomer Service ManagementDealer DevelopmentDealer ManagementDealer OperationsDealer profitabilityElectric VehiclesField Service ManagementFranchise DevelopmentOperational trainingOperations ManagementPeople Management

About

A result oriented professional with around 7+ years of experience in After sales service, Business development, Channel Management, Training and Customer Service. Currently working with International tractors Ltd as Sr. Territory Manager for Madhya Pradesh Cluster taking care of after sale and Parts operation for 12 Dealer across the Cluster. Distinction of mapping new streams of business and revenue. Proficiency in devising and executing service marketing activities to accomplish high revenue growth and Dealer profitability.

Experience

Royal enfield

Area Service Manager

Aug 2024 – Present · 1 yr 7 mos · Indore, Madhya Pradesh, India · Remote

Tata motors

Senior Manager Customer Support

Jul 2022 – Aug 2024 · 2 yrs 1 mo · Pune, Maharashtra, India

Customer careService MarketingTeam ManagementPeople ManagementDealer profitabilityDealer Operations+3

International tractors limited

Sr. Territory Manager

Feb 2021 – Jul 2022 · 1 yr 5 mos · Madhya Pradesh, India

Strategizing long term and short term goal for customer satisfaction enhancement in Region.
Developing, monitoring and execution of the key policies for achieving the service revenue targets.
Plan and execute the service flow and productivity improvement through people and process.
Maintaining and managing dealer locations including infrastructure, equipment, Manpower and process adherence.
Execution of various service marketing events and Customer engagement programs.
Providing product technical and market feedback and implement counter measures.
Executing various improvement activities like training/Kaizen/5S.
Monitoring of various customer touch points and ensure execution of moment of truth experience.
Support strategic expansion of network in region in tendom with overall organizational strategy for enhancement and weeding of non performer.

Sales and Marketing

Mahindra first choice services ltd.

Territory Service Manager

Jan 2018 – Feb 2021 · 3 yrs 1 mo · Bhopal, Madhya Pradesh, India

Manage after Sales Service Operations, Service Marketing and parts supply with in the Territory.
Support strategic expansion of network in Area.
Maintaining infra, Manpower and process adherence in dealer network.
Set goals for customer satisfaction enhancement in Area.

Sales and Marketing