Naina Jaggi

Operations Associate

Greater Toronto Area, Canada3 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Led operations to enhance visa processing efficiency.
Achieved 90% customer query resolution rate.
Drove 20% revenue growth through digital services.

Stackforce AI infers this person is a B2C operations leader with a strong focus on customer experience and business development.

Contact

Skills

Core Skills

Operations ManagementCustomer ExperienceBusiness Development

Other Skills

Analytical SkillsBusiness Process Outsourcing (BPO)Customer Relationship Management (CRM)Digital application servicesDirected Franchisee ProgramFinancial AnalysisFinancial integrity managementGenerated client prospectsInterpersonal CommunicationOptimized customer service operationsProcurementProduct ManagementSalesStreamlined visa application processing

About

I am a Deputy Manager at VFS Global, leading visa application processing and customer service operations to ensure efficiency, compliance, and client satisfaction. I hold a Post Graduate Certificate in Business Administration and Management from York University, with expertise in business strategy, finance, marketing, and leadership. I manage a midsize team of professionals, fostering a high-performance culture through mentorship and process optimization. I have strengthened relationships with client governments by ensuring seamless collaboration and service excellence. My leadership focuses on teamwork, accountability, and continuous improvement, driving efficiency and stakeholder satisfaction. With a background in political science and experience in retail sales, I bring a unique perspective to operational management and remain committed to innovation in the visa services industry.

Experience

Vfs global

3 roles

Deputy Manager - Operations

Promoted

Feb 2025 – Present · 1 yr 1 mo

Senior Officer - Operations

Promoted

Dec 2023 – Feb 2025 · 1 yr 2 mos

Streamlined visa application processing for 40+ daily submissions, enhancing efficiency and reducing turnaround time by 50%.
Optimized customer service operations by resolving over 1,000 monthly queries, achieving a 90% resolution rate and boosting client satisfaction scores by 30%.
Ensured financial integrity by managing daily bank transactions and maintaining 100% accuracy across all financial reports.
Drove a 20% revenue increase by pioneering digital application services, enhancing project value and customer experience.

Streamlined visa application processingOptimized customer service operationsFinancial integrity managementDigital application servicesOperations ManagementCustomer Experience

Officer - Operations

Dec 2021 – Dec 2023 · 2 yrs

•Recorded and maintained all application data with a commitment to correct and timely data entry, achieving a flawless record with 0% errors.

Laline

Sales Associate

Oct 2021 – Nov 2021 · 1 mo · Toronto, Ontario, Canada

Orchestrated the execution of dynamic visual merchandising and event plans, ensuring a captivating and engaging customer experience.
Efficiently managed peak times by skillfully assisting multiple customers, demonstrating a proactive approach to customer service during high-demand periods.
Applied comprehensive knowledge and insight into inventory levels, customer feedback, and product requests, resulting in the ability to offer strategic suggestions for alternative options, enhancing overall customer satisfaction and product availability.

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SPS Associate

Feb 2021 – Jul 2021 · 5 mos · New Delhi, DL, India

Amplified Amazon's seller base by onboarding 50+ new merchants, catalyzing a 35% sales volume boost.
Elevated selling partner satisfaction by efficiently resolving 40+ daily queries, contributing to a 20% increase in partner retention.
Collaborated cross-departmentally to expedite seller issue resolution, recognized as a top performer for exceptional service delivery.

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Business Development Executive

Aug 2020 – Nov 2020 · 3 mos · Delhi, India

Directed a 'Franchisee Program' project, resulting in the establishment of 12 new partnerships and a 40% increase in program enrollment.
Generated over 100 client prospects through strategic outreach, culminating in 25+ successful business deals and a 15% client acquisition growth.

Directed Franchisee ProgramGenerated client prospectsBusiness Development

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Business Development Intern

Jul 2019 – Aug 2019 · 1 mo · Gurgaon, Haryana, India

Drove prospecting efforts, securing 25 meetings with potential clients to expand the customer base and increase revenue potential.
Enhanced client retention by 40% through strategic relationship building and personalized service delivery.