Sep 2024 – Jun 2025 · 9 mos · Kolkata, West Bengal, India · Remote

• Led a team responsible for delivering high-quality annotations for Generative AI Reinforcement Learning from Human Feedback (RLHF) model training projects for AMANG clients.
• Managed and optimized team productivity, throughput, and quality to meet and exceed client expectations.
• Proactively identified and mitigated risks to ensure seamless project delivery, maintaining adherence to timelines and performance standards.
• Fostered a collaborative and motivated team environment by providing consistent support, facilitating team development, and resolving challenges effectively.
• Partnered with cross-functional stakeholders to align project goals with organizational objectives, ensuring superior outcomes for clients.

Dec 2022 – Jun 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Business Operations Manager at Amazon with over 4 years of experience in coordinating data annotation programs for machine learning. Collaborated with business, functional partners, and technology leadership to specify requirements and drive strategy. Defined execution plans, coordinated day-to-day tasks across technical teams, and managed external vendors. Ensured adherence to project management processes, resolved roadblocks, and managed risks and scope changes. Led quality assurance efforts, verified deliverables, and tracked outcomes through established metrics. Maintained stakeholder communication and progress reporting, ensuring project success and high customer satisfaction.

Jul 2020 – Dec 2022 · 2 yrs 5 mos · Bengaluru, Karnataka, India

• Managed a team of 15+ associates for annotating human labelled
• data for machine learning algorithms in Amazon's search catalog
• Facilitated creation of standardized SOPs for search algorithms
• across 6 languages
• Developed SQL codes to calculate KPIs like TAT helping reduce TAT
• by 20%
• Collaborated creation of Tableau dashboards for reporting KPIs for
• internal/ external stakeholders and prepared weekly reports for
• effective cadences
• Directed day-to-day operations by spearheading implementation of
• short-term and long-term strategies to achieve business plan and
• stakeholder goals, meeting SLAs 99% of the time
• Analyzed strategic, core and support processes, recommending
• improvements to streamline or automate procedures.
• Delivered 6 ad-hoc pilot projects within SLA by capacity planning,
• SOP designing, performing quality audits and reporting KRAs
• Co-ordinated cross team project launches

May 2019 – Jul 2019 · 2 mos · Greater Hyderabad Area

• Management intern at Genpact. Worked in PMO role.

Sep 2016 – May 2018 · 1 yr 8 mos · Greater Kolkata Area

• Facilitated testing of Oracle apps implementation in order
• management, finance and inventory modules for a UK based
• healthcare client
• Developed and implemented a program in Citrix that reduces
• customer data loading time by 80%
• Triggered 50% faster root cause analysis by effective 'Testing
• Progress' reporting practices
• Assisted in technical and functional document creation and proper
• organization in repository