Arjun Kaushik

Operations Associate

Bengaluru, Karnataka, India4 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led incident management for major clients.
  • Significantly contributed to business growth at NoBroker.
  • Developed App Store using Node.js during internship.
Stackforce AI infers this person is a versatile professional in IT service management and application support within the SaaS industry.

Contact

Skills

Core Skills

Incident ManagementIt Service ManagementApplication SupportTechnical SupportSales ManagementCustomer Relationship Management (crm)Software DevelopmentBusiness Analysis

Other Skills

Analytical SkillsAnywhere Commerce+Business Pilot ProjectsBusiness PlanningC (Programming Language)C++CDP+Change ManagementCommunicationContent DevelopmentConversational MarketingCritical ThinkingCross-functional Problem SolvingCustomer EngagementCustomer Success

Experience

4 yrs 8 mos
Total Experience
2 yrs 4 mos
Average Tenure
3 yrs 5 mos
Current Experience

Capillary technologies

IM - Incident Management

Dec 2022Present · 3 yrs 5 mos · Bengaluru, Karnataka, India · Hybrid

  • Led incident management issues for major clients, ensuring swift resolution and minimal impact on business operations.
  • Managed multiple markets and regions, demonstrating adaptability and comprehensive understanding of diverse client needs.
  • Coordinated with various stakeholders to ensure effective communication and timely issue resolution.
  • Proactively monitored systems to anticipate and mitigate potential issues, enhancing system reliability and performance.
  • Developed and implemented incident response protocols to improve efficiency and response times.
Incident ManagementStakeholder CoordinationSystem MonitoringIncident Response ProtocolsIT Service Management

Suveechi technologies pvt ltd

Application Support Engineer

Sep 2022Nov 2022 · 2 mos · Bengaluru, Karnataka, India · On-site

  • In this role, I transitioned back into a technical position after a year-long break, during which I completed multiple courses in full-stack development and management. At Suveechi Technologies, I provided day-to-day production support to ensure maximum system availability and optimal operation. My responsibilities included diagnosing and resolving issues, taking full ownership of problems until their resolution.
  • I adopted a proactive approach to support, anticipating potential issues and implementing measures to mitigate them before they arose. This proactive stance significantly enhanced system reliability and performance. Additionally, Suveechi Technologies outsourced support engineers to Checkpoint Systems, providing me with valuable exposure to their diverse product line.
  • Additionally, as Suveechi Technologies primarily operated through outsourced employment and did not have feasible openings for permanent positions, I served as an intern.
Application SupportProduction SupportProblem DiagnosisProactive SupportTechnical Support

Nobroker.com

Relationship Manager

Aug 2020Nov 2021 · 1 yr 3 mos · Bengaluru, Karnataka, India · Hybrid

  • I played a pivotal role in the major sales team, significantly contributing to the company's business growth. My tenure at NoBroker allowed me to leverage multiple opportunities to demonstrate and enhance my skills, earning me numerous awards for my outstanding contributions.
  • As a Relationship Manager, I was responsible for handling customers across nine different cities, showcasing my ability to manage diverse client bases and adapt to various market dynamics. My exceptional customer handling and engagement skills were instrumental in driving sales and building long-term relationships with clients.
  • I also participated in several business pilot projects aimed at expanding the company's reach and increasing revenue. These initiatives provided me with the platform to showcase my strategic thinking and operational expertise to the top-level management, leading to recognition and further responsibilities.
  • My role involved collaborating with experienced professionals, from whom I gained invaluable insights and learning experiences. This exposure not only honed my sales and marketing acumen but also equipped me with robust managerial skills, laying a strong foundation for my career.
  • Through my dedication and performance, I demonstrated the ability to thrive in a fast-paced, high-stakes environment, consistently achieving targets and contributing to the overall success of the team and the organization.
Sales ManagementCustomer EngagementBusiness Pilot ProjectsStrategic ThinkingCustomer Relationship Management (CRM)

Capillary technologies

Project Intern

Jun 2019Aug 2019 · 2 mos · Bengaluru, Karnataka, India · On-site

  • Development of App Store Using Node.js
  • Business analysis for multiple customers and clusters at the time of pilots being run. Documenting multiple projects and exposure to the market.
Node.jsBusiness AnalysisDocumentationSoftware Development

Education

Visvesvaraya Technological University

Bachelor of Engineering - BE — Computer Science

Jan 2016Jan 2020

JAIN College

Computer Science

Jan 2014Mar 2016

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