karan Singh

CEO

Delhi, India3 yrs 6 mos experience

Key Highlights

Promoted to Quality Analyst within 2.8 years.
Expert in process improvement and customer satisfaction.
Strong background in training and development.

Stackforce AI infers this person is a Customer Service and Quality Assurance professional with a focus on process improvement in a B2B environment.

Contact

Skills

Core Skills

Process ImprovementCustomer Satisfaction

Other Skills

Administrative OrganizationAnalytical SkillsBusiness Process ImprovementComplaint ManagementCorporate GovernanceCustomer Relationship Management (CRM)Customer Satisfaction (CSAT)Customer ServiceCycle Time ReductionEnglishIncrease ProductivityKey Performance IndicatorsMonitoring PerformanceOperations Process ImprovementPerformance Monitoring

About

I have 2.8 years of experience with Radical Minds Technologies, where I began as a Customer Service Associate, handling customer queries and ensuring high satisfaction. Seven months ago, I was promoted to Quality Analyst, where I now evaluate interactions, identify areas for improvement, and support the team in enhancing service quality.

Experience

Quampetence

Team leader

Jun 2025 – Present · 9 mos · Gurugram, Haryana, India · On-site

Quampatance business solutions

Team Lead

Jun 2025 – Present · 9 mos

Process Improvement: Implemented strategies that enhanced operational efficiency and reduced turnaround time. Training & Development: Conducted regular training sessions, boosting team skills and overall performance. Performance Monitoring: Developed and tracked key performance indicators (KPIs) to improve productivity and quality. Customer Satisfaction: Ensured high client satisfaction by maintaining service excellence.

Process ImprovementTraining & DevelopmentPerformance MonitoringCustomer Satisfaction

Radical minds technology

2 roles

Quality Analyst

Promoted

Oct 2024 – Jun 2025 · 8 mos

Process Improvement: Implemented strategies that enhanced operational efficiency and reduced turnaround time. Training & Development: Conducted regular training sessions, boosting team skills and overall performance. Performance Monitoring: Developed and tracked key performance indicators (KPIs) to improve productivity and quality. Customer Satisfaction: Ensured high client satisfaction by maintaining service excellence and resolving escalations effectively.

Process ImprovementTraining & DevelopmentPerformance MonitoringCustomer Satisfaction

Customer Service Specialist

Sep 2022 – May 2024 · 1 yr 8 mos

Respond to customer queries via phone, email, chat, or social media in a timely and professional manner. Provide accurate, valid, and complete information by using the right tools and resources. Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain a deep understanding of company products, services, and policies.

Radical minds technologies pvt. ltd.

2 roles

Quality Assurance Specialist

Promoted

Feb 2024 – May 2025 · 1 yr 3 mos · On-site

Customer Service Representative

Sep 2022 – Jan 2024 · 1 yr 4 mos · On-site

Customer Service Associate
Provided prompt and professional support to customers, resolving inquiries and issues efficiently. Ensured high customer satisfaction through effective communication and problem-solving in a fast-paced environment.