Vaishnavi Tripathi

CEO

India2 yrs 6 mos experience

Key Highlights

Experienced in driving HR initiatives for business success.
Proficient in managing employee lifecycle and engagement.
Strong background in operations and customer support.

Stackforce AI infers this person is a Human Resources professional with expertise in employee engagement and operational management.

Contact

Skills

Core Skills

Operations ManagementCustomer SupportHr ConsultingClient CounselingHuman ResourcesTeam Leadership

Other Skills

Career ServicesCounselor EducationCounselor TrainingCustomer SatisfactionEmployee EngagementHuman Resources (HR)Interpersonal SkillsManagementPerformance KPIsProcess ImprovementTeam Training

About

HUMAN RESOURCE MANAGEMENT PROFESSIONAL Driving HR initiatives to realize bottom-line results and enhance employee engagement in the pursuit of business objectives; offering experience in Organization Development, Employee Lifecycle Management and Business Partnering with key focus on profitability and optimal utilization of resources.

Experience

Startek india

Senior Executive

Jun 2025 – Present · 9 mos · Lucknow, Uttar Pradesh, India · On-site

As a Senior Executive in the Uber Process, i play a pivotal role in managing end-to-end operations, ensuring customer satisfaction, and meeting service level agreements (SLAs). The role involves handling ride support, driver-partner queries, trip-related issues, and ensuring a smooth and reliable experience for both riders and drivers, in alignment with Uber’s global service standards.
Key Responsibilities:
Manage inbound and outbound support for Uber customers, including riders and driver-partners.
Resolve escalated issues promptly while ensuring high customer satisfaction.
Maintain and exceed performance KPIs like quality scores.
Analyze root causes of issues and provide actionable insights to improve processes.
Collaborate with internal teams for process improvements and policy updates.
Train and mentor junior team members to ensure consistent service delivery.
Ensure compliance with Uber’s data privacy and safety standards.

Customer SatisfactionOperations ManagementPerformance KPIsProcess ImprovementTeam TrainingCustomer Support

Startek

Executive

Jul 2024 – Present · 1 yr 8 mos · Lucknow · On-site

Mentorcell.com

Human Resources Counselor

Feb 2024 – Dec 2024 · 10 mos · Noida, Uttar Pradesh, India · On-site

Counselor EducationCareer ServicesClient CounselingCounselor TrainingHR Consulting

Digiflixtv

Hr recruiter

Sep 2023 – Apr 2024 · 7 mos · India · Remote

Teachnook

Apprentice

Dec 2022 – Jan 2023 · 1 mo · Remote

Introduction to Human Resource Management: An overview of the field of human resource management, its evolution, and its significance in modern organizations.
Strategic HRM: Understanding the strategic role of HRM in aligning human resources with organizational goals, strategies, and culture.
Human Resource Planning: The process of forecasting human resource needs, assessing current capabilities, and developing strategies to ensure the availability of the right people in the right positions.
Recruitment and Selection: Techniques and best practices for attracting, assessing, and selecting qualified individuals to meet organizational needs.
Training and Development: Designing and implementing effective training and development programs to enhance employee skills, knowledge, and performance.
Performance Management: Strategies and methods for evaluating and managing employee performance, including goal setting, performance appraisals, and feedback mechanisms.
Employee Engagement and Motivation: Understanding the factors that drive employee engagement and motivation, and implementing strategies to foster a positive work environment.
Compensation and Benefits: Designing and managing compensation and benefits systems that attract, retain, and motivate employees while ensuring organizational competitiveness.
Employee Relations: Managing employment relationships, handling grievances, promoting employee well-being, and maintaining positive employer-employee relations.
Legal and Ethical Considerations: Understanding and complying with labor laws, regulations, and ethical standards in human resource management practices.