Oct 2023 – Jun 2024 · 8 mos · India · Remote

• Led a PMO function & provided strategic guidance, mentorship, and performance oversight to ensure high-quality delivery.
• Directed execution of multiple security projects, maintaining 97% SLA compliance and delivering engagements on time and within defined scope.
• Streamlined PMO workflows by standardizing documentation and operational processes, reducing delivery cycle times and improving team efficiency.
• Engaged with executive stakeholders and regional sales teams to scope complex security solutions, contributing to successful deal closures and portfolio growth.
• Launched client satisfaction surveys and feedback loops, improving overall NPS scores and driving process improvements based on actionable insights.
• Oversaw executive-level reporting on consultancy and training performance, enabling data-driven decision-making and strategic alignment.
• Directed planning and execution of training programs in collaboration with subject matter experts, enhancing delivery quality and operational readiness.

Oct 2022 – Sep 2023 · 11 mos

• Managed strategic relationships with enterprise clients across financial services, edtech, healthcare, and retail sectors, driving adoption and expansion of security services and achieving a 90% customer retention rate.
• Oversaw a portfolio of high-value accounts, identifying growth opportunities and contributing to revenue expansion through upsells and cross-sells.
• Partnered with senior leadership to shape product and service delivery strategies, ensuring alignment with client security priorities and business goals.
• Facilitated regular executive business reviews, presenting program performance metrics and identifying opportunities for continuous improvement.
• Monitored industry trends and emerging threats, integrating insights into customer success strategies and ensuring services remained relevant and competitive.

Nov 2019 – Oct 2022 · 2 yrs 11 mos

• Served as the primary point of contact for enterprise clients, leading onboarding and managing end-to-end delivery of security engagements with a 96% on-time completion rate.
• Partnered with security teams to identify client challenges and solutions that improved security posture, resulting in measurable risk reduction for key accounts.
• Implemented structured NPS surveys and feedback sessions, increasing client satisfaction scores by 20% and driving continuous improvement initiatives.
• Launched client communication campaigns on new security services and industry insights, improving engagement rates by 30% and positioning the organization as a trusted security partner.
• Delivered 30+ training sessions for clients on new security services and best practices, enabling adoption and faster time-to-value.
• Optimized account visibility and activity tracking through CRM utilization, reducing response times and improving operational efficiency.
• Mentored junior team members on client management strategies, onboarding processes, and project coordination, strengthening team capability and performance.
• Created and standardized internal documentation for customer success workflows, improving team productivity and ensuring consistency in client experience.

Apr 2021 – Present · 5 yrs

Nov 2017 – Nov 2019 · 2 yrs · On-site

• Directed the end-to-end delivery of security assessment programs for one of APAC’s largest enterprise clients, ensuring alignment with business and security objectives.
• Oversaw a portfolio of 15 strategic North American accounts, guiding requirement gathering, project planning, and timely delivery of critical application security assessments.
• Proactively addressed client concerns and resolved project risks to maintain trust, minimize delays, and ensure smooth assessment execution.
• Partnered with account managers and assessment center leadership to forecast upcoming projects, optimize resource allocation, and maintain delivery capacity across regions.
• Monitored client commitments and SLAs, providing regular updates and maintaining transparency throughout the engagement lifecycle.
• Prepared and presented client-specific performance reports, summarizing key metrics and progress to both internal stakeholders and client leadership.
• Maintained quality standards by adhering to project scope, objectives, and margin targets, while continuously improving delivery processes.
• Authored comprehensive client-specific process documentation to standardize practices and enable scalable, repeatable delivery across the organization.

Dec 2016 – Nov 2017 · 11 mos · On-site

• Conducted comprehensive Vulnerability Assessments and Penetration Testing for web applications and services, enhancing security posture.
• Utilized advanced automated scanning tools to identify vulnerabilities, leading to timely remediation.
• Developed training materials on software security concepts, fostering a culture of security awareness among new hires.

Oct 2015 – Nov 2016 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Conducted comprehensive Vulnerability Assessments and Penetration Testing for diverse web applications and services.
• Utilized advanced automated scanning tools to identify security weaknesses effectively.
• Compiled detailed reports outlining findings and recommendations, enhancing client security posture.

Jul 2012 – Sep 2015 · 3 yrs 2 mos · Bangalore Area, India · On-site

• Developed and maintained middle-tier systems within a 3-tier architecture, enhancing system performance and reliability.
• Collaborated with cross-functional teams to streamline development processes, improving project delivery timelines.