Gaurav Malhotra

Operations Associate

Pune, Maharashtra, India1 yr 8 mos experience

Most Likely To Switch

Key Highlights

Led operations and customer success for scalable growth.
Executed over 150 webinars with zero technical issues.
Managed high-profile corporate campaigns for major clients.

Stackforce AI infers this person is a MarTech professional with strong operational and client engagement expertise.

Contact

Skills

Core Skills

Operations ManagementClient SuccessFunnel OptimizationWebinar ManagementClient Engagement

Other Skills

AutomationCampaign ManagementChatGPTClickUpClient CommunicationClient Relationship ManagementContent DevelopmentCross-Functional CollaborationEmail Newsletter DesignEvent ManagementGoToWebinarGoogle AdsGoogle CalendarGrowth StrategyLead Retention

About

Thanks for stopping by. If there’s one thing I’ve realised about myself, it’s that I cannot sit still when it comes to learning new things. During college, I interned at four startups, each in a completely different domain. Not because I had a grand plan, but because I wanted to see what clicked and more importantly, what didn’t. Every role threw me into something new, and by the end of it, one thing was clear: I loved the energy and madness of startups. That curiosity landed me my first full-time role at Unstop, all thanks to a bold, slightly quirky PPT I made explaining why I was the perfect fit. It’s in my featured section if you’re curious. As a Client Engagement Associate, I handled campaigns, worked with clients, and put out metaphorical fires. A few real ones too. Fast forward to today, life has brought me to Pune, where I’ve joined ScaleX, a marketing startup. Every day, I get to work with brilliant people, solve interesting challenges, and pick up something new along the way. The startup world never slows down and I wouldn’t have it any other way. When I’m not working, you’ll probably find me searching for the perfect book, thanks to my never-ending Reddit and Goodreads rabbit holes. Sometimes, I’m at the gym trying to lift weights without looking completely lost. And other times, I’m just seeing how far I can push ChatGPT with the most random prompts. I’m always looking to grow, not just professionally but as a person. If any of this resonates, let’s connect. All views are my own and do not represent my employer or institution.

Experience

Scalex

2 roles

Operations Lead

Promoted

Sep 2025 – Present · 6 mos · Bengaluru, Karnataka, India · Remote

Currently leading the Operations & Customer Success function, managing the team functionality, training programs and performance systems while leading the firm’s operations and customer success workflows for scalable growth.

Operations ManagementClient SuccessTeam LeadershipProcess Optimization

Operations Executive

Dec 2024 – Sep 2025 · 9 mos · Bengaluru, Karnataka, India · Remote

Built and scaled the operations function from scratch, driving end-to-end execution across webinars, automation, recruitment and client success. Drove operational efficiency, team expansion and funnel optimization.
Key responsibilities include:
» Built the operations department from the ground up as the first hire; scaled team from 0 to 10 members, overseeing recruitment, training and performance management.
» Owned and executed 150+ webinars across multiple client funnels with 100% delivery accuracy and zero technical issues, including high-priority sessions conducted at odd hours and weekends.
» Managed day-to-day operations for a high-scale marketing ecosystem handling ₹25–30 Cr in daily ad spend, including lead funnel management, client communications and internal coordination.
» Led client success and delivery for key accounts, including Sanjeev Datta Personality School; resolved 20+ queries daily with a 100% resolution rate, ensuring high client satisfaction and retention.
» Maintained, structured and analyzed operational data in Google Sheets to monitor funnel health and draw insights across conversion points.
» Tracked robust automation flows using tools like Pabbly, WATI and AI Sensy for lead communication, webinar reminders and funnel progression.
» Handled payment gateway operations via Razorpay, managing and reconciling payments across various accounts.
» Created and implemented internal systems for daily tracking, task visibility and cross-project communication, cutting miscommunication by nearly 80%.
» Spearheaded 500+ candidate interactions and 20+ interviews for the operations team; established hiring protocols and application pipelines, directly improving team quality and bandwidth.
» Created SOPs and onboarding content that cut training time and boosted new hire performance.
» Conducted feedback and retention campaigns for multiple clients by personally calling 100+ leads, influencing funnel re-design and product decisions.

Operations ManagementFunnel OptimizationWebinar ManagementAutomation

Unstop

Associate - Client Engagement

Jun 2024 – Nov 2024 · 5 mos · New Delhi, India · On-site

Successfully managed end-to-end corporate campaigns for leading clients, ensuring seamless execution across all phases. My role involved strategic planning, cross-functional collaboration and client relationship management to deliver impactful results aligned with their objectives.
Key contributions included:
» Managed end-to-end corporate campaigns for high-profile clients like Dell Technologies, Hindustan Petroleum, and IndiGo, overseeing registration, assessments and event execution.
» Designed and executed targeted marketing campaigns to ensure sufficient registrations, including offline outreach at premier institutions such as IIM-A, IIM-C and XLRI.
» Collaborated with assessment teams to develop high-quality evaluation materials adhering to industry standards and client-specific requirements.
» Coordinated offline and virtual grand finale events, managing all logistical arrangements to ensure seamless execution and participant satisfaction.
» Partnered with sales, design, tech and support teams to deliver campaigns effectively, addressing technical challenges and ensuring timely delivery of promotional materials.
» Served as the primary point of contact for clients, ensuring adherence to SLAs, timely query resolution and maintaining transparency throughout the campaign lifecycle.
» Engaged with placement committees at top schools to maximise participation, driving student engagement and aligning efforts with client goals.
Decided to leave the role as I relocated to Pune for family reasons, prioritising personal commitments while seeking new professional opportunities in the region.

Client EngagementCampaign ManagementCross-Functional Collaboration

Indian school muscat

Class Monitor

Jan 2013 – Jan 2014 · 1 yr · Darsait, Muscat, Oman · On-site

Led operational discipline and peer-management for a cohort of 46 students, ensuring seamless classroom functioning and zero-downtime between periods. Drove behaviour-alignment initiatives that improved overall class compliance and reduced teacher escalations.
Key Responsibilities:
» Oversaw daily compliance for 46 students, maintaining an average 93 percent on-task behavior rate during instructional hours.
» Managed end-to-end “silence governance” operations, reducing unauthorized chatter incidents by 37 percent over two terms.
» Executed time-bound “Notebooks-Out” transitions, improving readiness speed from 22 seconds to 14 seconds per cycle.
» Coordinated cross-team workflows between Row 1, Row 2, and Backbench Division, ensuring uniform policy adoption.
» Implemented a peer-review escalation model, resolving 85 percent of student disputes without teacher intervention.
» Spearheaded inventory tracking for chalk, duster, and board resources with 99 percent accuracy.
» Delivered daily performance reporting to the Class Teacher, enabling data-driven seating-plan adjustments.
» Championed inclusive classroom culture by recognizing and rewarding positive behaviour through the “Star of the Day” incentive program.