Jan 2024 – Apr 2025 · 1 yr 3 mos · Indore, Madhya Pradesh, India · On-site

• 1. Attendance Management.
• 2. Employee assistance.
• 3. Employee engagement activity.
• 4. Exit Process.
• 5.Documents Auditing
• 6.Exit Documentation
• 7.Recruitment cycle from sourcing, screening, calling,
• interviewing till On-boarding
• Filling position
• Conducting walk-in drives for bulk-hiring.
• Maintaining a database of candidates & generating daily reports.
• Employee referral management.
• Managing employee grievance and employee engagement activities.
• Generating and implementing talent acquisition strategies and hiring plans.
• Assisting new hires and providing training to them.
• Filling open positions and anticipate future needs.
• Taking steps to ensure positive candidate experience.
• Leading employment branding initiatives.
• Coordinating Interviews
• Managing all aspects of the hiring process including pre-screening resumes,
• conducting telephonic interviews.
• Joining formalities like preparing offer, releasing offers Appointment
• letters, agreements and Induction for new Employees.
• Doing head hunting for niche skills and leadership roles.
• Regular interaction with Business head for requirement of manpower and
• skills required.
• 8. Operational Tasks:-
• Handle a variety of tasks that ensure the smooth daily operations of a business.
• Acting as the point of contact between the manager and clients
• Screening and directing phone calls and distribute correspondence
• Handling requests and queries appropriately
• Assisting with the management of daily operational activities.
• Performing administrative tasks: -answering phones, scheduling meetings, etc.
• Coordinating the proper allocation of human resources.
• Arranging and assisting with the onboarding of new employees.
• Leading Human Resource functions for a 100+ Employee business unit.
• Handling payroll system.
• Organizing events & activities for Employee Engagement.
• Manage Employee Grievances.

Oct 2023 – Jan 2024 · 3 mos

Sep 2021 – Sep 2023 · 2 yrs · Indore, Madhya Pradesh, India

• 1. Attendance Management.
• 2. Employee assistance.
• 3. Employee engagement activity.
• 4. Exit Process.
• 5.Documents Auditing
• 6.Exit Documentation
• 7.Recruitment cycle from sourcing, screening, calling,
• interviewing till On-boarding
• Filling position
• Conducting walk-in drives for bulk-hiring.
• Maintaining a database of candidates & generating daily reports.
• Employee referral management.
• Managing employee grievance and employee engagement activities.
• Generating and implementing talent acquisition strategies and hiring plans.
• Assisting new hires and providing training to them.
• Filling open positions and anticipate future needs.
• Taking steps to ensure positive candidate experience.
• Leading employment branding initiatives.
• Coordinating Interviews
• Managing all aspects of the hiring process including pre-screening resumes,
• conducting telephonic interviews.
• Joining formalities like preparing offer, releasing offers Appointment
• letters, agreements and Induction for new Employees.
• Doing head hunting for niche skills and leadership roles.
• Regular interaction with Business head for requirement of manpower and
• skills required.
• 8. Operational Tasks:-
• Handle a variety of tasks that ensure the smooth daily operations of a business.
• Acting as the point of contact between the manager and clients
• Screening and directing phone calls and distribute correspondence
• Handling requests and queries appropriately
• Assisting with the management of daily operational activities.
• Performing administrative tasks: -answering phones, scheduling meetings, etc.
• Coordinating the proper allocation of human resources.
• Arranging and assisting with the onboarding of new employees.
• Leading Human Resource functions for a 70+ Employee business unit.
• Handling payroll system.
• Organizing events & activities for Employee Engagement.
• Manage Employee Grievances.

Jun 2021 – Aug 2021 · 2 mos · Princeton, New Jersey, United States · On-site

• Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.
• SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.
• SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution.

Oct 2020 – Nov 2020 · 1 mo · India · Remote

Sep 2020 – Oct 2020 · 1 mo · India · Remote

Sep 2020 – Sep 2020 · 0 mo · Remote

May 2020 – Sep 2020 · 4 mos · Indore, Madhya Pradesh, India · Remote

• During my internship, I was dedicated to supporting the HR team in various aspects, including recruitment, onboarding, employee engagement, and HR administration. I possess excellent communication skills, allowing me to effectively interact with employees at all levels of the organization.
• Key Skills:
• Recruitment and selection: Assisting in sourcing and screening candidates, conducting interviews, and facilitating the hiring process.
• Onboarding and orientation: Assisting in new employee orientations, preparing onboarding materials, and ensuring a smooth transition for new hires.
• Employee engagement: Assisting in planning and organizing employee events and initiatives to foster a positive work culture.
• HR administration: Supporting HR professionals in maintaining employee records, updating HR databases, and generating HR reports.
• Compliance and policies: Assisting in ensuring compliance with labor laws and company policies and procedures.
• I am eager to learn and contribute my skills to contribute to the HR department's goals and make a meaningful impact on the organization. With a strong work ethic and a commitment to excellence, I am confident in my ability to excel as an HR Intern and contribute to the success.

Dec 2019 – Feb 2020 · 2 mos · Jaipur, Rajasthan, India · Remote

• My expertise lies in overseeing the entire project lifecycle, from initiation to closure, ensuring effective planning, execution, and monitoring. I am adept at defining project scope, objectives, and deliverables, establishing realistic timelines, and allocating resources efficiently to maximize productivity. Throughout the project, I continuously track progress, manage risks, and proactively address any issues or obstacles that may arise, ensuring smooth project execution.
• Collaboration is at the heart of my approach, and I excel at building strong relationships with stakeholders at all levels, including clients, team members, and executive leadership. By fostering open communication and maintaining a customer-centric mindset, I ensure alignment of project goals with organizational objectives, delivering solutions that meet or exceed expectations.
• Moreover, my ability to adapt to changing priorities and embrace innovative methodologies, such as Agile or Scrum, enables me to streamline processes and drive efficiency. I consistently leverage industry best practices, data-driven insights, and advanced project management tools to optimize project performance and facilitate data-informed decision-making.
• As a natural leader and mentor, I empower my team members to excel by providing guidance, support, and opportunities for growth. I believe in fostering a collaborative and inclusive work environment that promotes creativity, innovation, and continuous improvement.
• If you are seeking a results-oriented Project Manager with a strong commitment to delivering exceptional outcomes, let's connect! I am eager to explore new opportunities and contribute to the success of your organization.

Mar 2019 – Sep 2020 · 1 yr 6 mos · Indore, Madhya Pradesh, India

• Managed concerns with the objective of maintaining positive relationships an organization.
• Interact directly to listen to concerns, resolve problems and complaints related to flipkart services, and recommend solutions according to the needs of each individual.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues.
• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Mar 2015 – Mar 2019 · 4 yrs · Indore, Madhya Pradesh, India

• Managed concerns with the objective of maintaining positive relationships an organization.
• Interact directly to listen to concerns, resolve problems and complaints related to flipkart services, and recommend solutions according to the needs of each individual.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues.
• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs