Nagarjun Kishore

Associate Consultant

Bengaluru, Karnataka, India7 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in Customer Service and Support.
Strong background in Communication and Leadership.
Experience in training and managing teams effectively.

Stackforce AI infers this person is a Customer Service and Support professional with experience in the internet and technology sectors.

Contact

Skills

Core Skills

Customer ServiceCommunicationOrder ManagementProject ManagementCustomer Communication

Other Skills

Active ListeningCritical ThinkingCustomer Service SystemsCustomer SupportCustomer Value CreationDifficult SituationsEmotional IntelligenceEmployee WellnessExpectations ManagementHealth & WellnessInterpersonal CommunicationLifelong LearningLinkedInNegotiationPresentation Skills

About

Experienced Member with a demonstrated history of working in the internet industry. Skilled in Search Engine Optimization (SEO), Communication, Presentation Skills, Contact Centers, and Leadership. Strong support professional with a Diploma focused in Mechatronics, Robotics, and Automation Engineering from Acharya Institutes.

Experience

3 roles

Talent Solutions Consultant 2

Apr 2023 – Present · 2 yrs 11 mos

Talent Solutions Consultant

Promoted

Jan 2022 – Apr 2023 · 1 yr 3 mos

Member Support Specialist

May 2021 – Jan 2022 · 8 mos

Research respond to and resolve service requests and customer inquiries via email.
Serve as the single point of resolution for the customer and assist with product information and site navigation.
Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their online businesses.
Provide feedback to management regarding necessary changes and updates (including upgrades, functionality, and customer care issues)
Attend ongoing training and develop knowledge relating to business networking, recruiting and placement.
Accurately record customer trends using internal tools
Perform related duties as assigned

Customer ServiceCommunicationProblem SolvingCustomer Support

Dell technologies

Senior Associate

Apr 2019 – Nov 2020 · 1 yr 7 mos · Bengaluru, Karnataka, India

Handling customer queries through calls and emails
Order status
Investigations upon missing wrong and damage
Creating engineer visits
Cancel and re-enter orders as needed.
Work held orders report; ensuring that orders are released into production.
Work tagging report ensuring that all orders are tagged for rep credit.
Develop strong working relationships with sales and cross functional teams.
Proactively identify potential issues that can delay or cancel orders.
Assist reps with order status inquiries, order tracking, processing exchanges and returns.
Address changes, expedites etc.
Additional responsibilities:
Have hired people for the customer service process
Have trained candidates ( on job training )
Been a part of ideation team
Send daily employee reports ( csat scores )
Been a part of organizing fun activities and also organize birthday celebrations inside the
org

Customer ServiceOrder ManagementCommunicationTeam Collaboration

Future group india

Fitment Scheduler

May 2018 – Jan 2019 · 8 mos · Bengaluru, Karnataka, India

Worked on (SAP) and (FAR EYE) software applications, designed to support warehouse & distribution center management and staff
Supervised and controlled the activities of installation crews assigned to a project to ensure proper labor allocation and adherence to the project budget, timely project completion, and a high level of customer satisfaction
Ensured the project installation is completed accurately by inspecting the finished installation prior to the client inspection and then again with the client to make any final adjustments within assigned authority
Maintained solid business relationships by communicating, problem-solving, and following up on regular basis with internal partners and customers to their satisfaction
Helped with training and instructing Installers and temporary help/trainee employees on the proper way to assemble and install office furniture products and accessories using hand and power tools; on reading plans, blueprints, and elevation: architectural and furniture symbols; and on basic electricity and systems furniture electrical component installation

SAPProject ManagementTrainingCustomer Communication