Sonal Shikha — CTO
ITIL v4 Certified with several years of experience in the IT industry. Extensive experience on the Microsoft Office Products : • Experience in Enterprise Service Desk/ ITSM • Experience in Local IT Operations/ Desktop Mgmt. /Remote Support • Experience in handling Access Control Management • Gaining experience in Wintel Operations as L1 VMware Professional. • Experience in Patch Management Solution using Altiris/SCCM. TOP SKILLS Local IT Ops Desktop Mgmt. Remote Support Service desk /ITSM ITIL Knowledge VMware Altiris SCCM Azure/Active Directory Citrix Xenapp Avaya MobileIron MDM Okta
Stackforce AI infers this person is a proficient IT operations specialist with a focus on service management and technical support.
Location: Gurugram, Haryana, India
Experience: 11 yrs 3 mos
Skills
- Mobile Device Management
- Process Improvement
- Technical Support
- Identity & Access Management (iam)
- Servicenow
Career Highlights
- ITIL v4 Certified with extensive IT experience.
- Proficient in managing IT operations and service desk.
- Skilled in VMware and identity access management.
Work Experience
Alternative Path
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Education
Bachelor of Technology (B.Tech.) at Rajasthan Technical University
