Jun 2023 – Present · 2 yrs 9 mos

• Storage capacity management, hardware health and investigation.

May 2022 – Jun 2023 · 1 yr 1 mo

• Working in the Azure Sustainability Engineering Product Group where we solve capacity challenges and manage hardware health in Azure Storage.

Jul 2021 – May 2022 · 10 mos

• Conducted phishing and malware email analysis using VirusTotal, MISP, Microsoft Defender for O365; contributed to timely threat mitigation.
• Performed malware analysis (static/dynamic) with Cuckoo Sandbox, Remnux, and PEStudio to extract IOCs and strengthen threat intelligence.
• Developed custom Azure Sentinel connectors; automated detection and response using KQL and Logic Apps (Playbooks).
• Built real-time monitoring dashboards in Azure Sentinel and Power BI for improved SOC visibility and faster incident triage.
• Authored pre-production YARA rules for malware detection, reducing false positives and enhancing early threat identification.
• Utilized Palo Alto Panorama for firewall policy analysis and Microsoft Defender for Endpoint for endpoint threat detection.
• Reduced incident response time by 30% through workflow optimization and improved alert fidelity.

Mar 2021 – Jun 2021 · 3 mos

• Resolved high-impact issues for Fortune 500 clients across Office apps (Word, Excel, PowerPoint, etc.) and services like Teams, SharePoint Online, OneDrive for Business, and Intune.
• Delivered advanced debugging and root cause analysis for performance degradation, server-side failures, and client-side issues.
• Diagnosed server bottlenecks, optimizing Microsoft 365 service performance and integration.
• Led efforts to reduce incident resolution time, implementing triage models and improving SLA adherence.

Aug 2018 – Feb 2021 · 2 yrs 6 mos

• Drove training and mentorship programs to enhance technical expertise across the support team.
• Adapted quickly during COVID-19, ramped up on Microsoft Teams, and earned MS-700 certification in 2 weeks to support remote collaboration needs.

Apr 2018 – Jul 2018 · 3 mos