Shubham Chaudhari

Associate Consultant

Pune, Maharashtra, India4 yrs 2 mos experience

Key Highlights

Over 3 years of experience in digital/web analytics.
Expertise in leveraging customer data platforms for business insights.
Proficient in creating dashboards for data-driven decision-making.

Stackforce AI infers this person is a SaaS-focused digital analyst with strong expertise in customer experience and data analytics.

Contact

Skills

Core Skills

Data AnalyticsWeb AnalyticsCustomer Data PlatformCustomer Experience

Other Skills

Adobe AnalyticsAdobe LaunchAnalytical SkillsBlueConic CDPBootstrapCascading Style Sheets (CSS)CommunicationCommunity BuildingCommunity MarketingCommunity Relations ManagementCritical ThinkingData AnalysisDatabasesGoogle AnalyticsGoogle Tag Manager

About

Experienced Digital/Web analyst | Customer Experience | Customer Data Platform | Data & Web Analytics With a dynamic background in analytics and a passion for enhancing customer experiences, I bring over 3 years of expertise. My focus spans Customer Experience, Customer Data Platform, Data Analytics, and Web Analytics. Additionally, I've worked on BlueConic CDP, unifying first-party data from diverse sources to create a comprehensive single customer view at the heart of business operations. In my organization, I specialized in leveraging the power of Medallia, a SaaS-based CX tool, to gather valuable customer feedback. This involved meticulously analyzing responses to pinpoint areas for improvement and boost overall business performance. I took charge of reporting essential metrics through intuitive dashboards, providing clients with a visual representation of key performance indicators. I take pride in my ability to guide clients through transforming their customer touchpoint experiences. By suggesting and implementing new features aligned with client requirements, I've played a pivotal role in enhancing overall customer satisfaction. Let's connect and explore how my analytical skills and industry experience can contribute to your business objectives.

Experience

Capgemini

Consultant - Digital/Web Analytics

Apr 2025 – Present · 11 mos · Pune, Maharashtra, India · On-site

Deloitte

2 roles

Analyst - Digital/Web Analytics

Jun 2022 – Apr 2025 · 2 yrs 10 mos

1. Adobe Analytics & Adobe Launch:
Implementation of various pixels like DV360, Google Ads, Linkedin, Tiktok, Yahoo, Amazon on 50+ websites using Adobe Launch.
Reporting KPI’s with detailed insights from Adobe Analytics
Generate high-end Dashboards to analyze campaign efficiency using Adobe Analytics tool with detailed analysis and insights
Identification of the issues in the existing implementation and provided recommendations
Creation of rules in Adobe launch & validating successfull deployment on client website
Creation of Variable Reference Guide
Build & execute tagging test cases to ensure appropriate metrics are being collected in Adobe Analytics
2. Google Analytics: Constructed insightful dashboards using looker studio to empower data-driven decision-making.
The other tasks included:
a. Customize Dashboards and Reports
b. Event Tracking
c. Custom Dimensions and Metrics
3. BlueConic CDP: Task involved working on use cases utilizing BlueConic Customer Data Platform (CDP) to enhance traffic to an e-commerce website. The primary objectives included increasing customer conversion rates and directing them towards product purchases. This was achieved by configuring various elements such as listeners, segments, profile properties, dialogs, and connectors within BlueConic. The goal was to unify first-party data from different systems and sources, making the single customer view the focal point of the business. Additionally, the task included gathering requirements from clients and on-site teams and translating them into effective implementations.

Adobe AnalyticsAdobe LaunchGoogle AnalyticsBlueConic CDPData AnalyticsWeb Analytics

Intern Analyst

Jun 2021 – Jun 2022 · 1 yr

1. Accomplished several Customer Experience (CX) projects using Medallia, incorporating end-to-end data analytics and reporting calculations.
2. Successfully integrated digital surveys into client websites and apps.
3. Gathered customer feedback through survey programming, contributing to business improvement by identifying low-performing areas.
4. Reported key metrics on dashboards, providing a visual representation of Key Performance Indicators (KPIs).
5. Assisted clients in enhancing customer touchpoint experiences by proposing new features.

Konfhub technologies llp

Community Manager

Jan 2021 – Jun 2021 · 5 mos · Bengaluru, Karnataka, India

1. Successfully spearheaded the establishment of 100 vibrant Microsoft Azure developer communities across diverse regions in India.
2. Proficiently managed social media content, employing strategic marketing techniques to enhance community engagement and visibility.
3. Demonstrated adeptness in planning and executing comprehensive strategies, ensuring seamless alignment with overarching goals and objectives.
4. Excelled in orchestrating tech events, seamlessly executing meticulously planned initiatives.
5. Displayed a solution-oriented approach in crisis management, effectively navigating challenges and ensuring the sustained success of the developer communities.