Sep 2023 – Sep 2024 · 1 yr · Hyderabad, Telangana, India · Hybrid

Jun 2023 – Aug 2023 · 2 mos · Hyderabad, Telangana, India · On-site

Mar 2023 – Jun 2023 · 3 mos · Hyderabad, Telangana, India · On-site

Oct 2022 – Mar 2023 · 5 mos · Mumbai, Maharashtra, India · Remote

Mar 2021 – Jul 2022 · 1 yr 4 mos · Chandigarh, India · On-site

• Result-oriented, adapting to a rapidly changing environment and resolving critical issues to ensure bottom-line success. Possess strong skills in monitoring project progress and ensuring quality control.
• Developed and maintained effective relationships with clients, colleagues, support teams, and other stakeholders. Demonstrating ability in organizational processes, work`lows, policies, and procedures of the company. Distinguished abilities in end-to-end process client management, custom designing solutions, and supporting end- users & developing technical staff to achieve performance objectives.
• Manage cross-functional teams, review their performance, and manage schedules.
• Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.
• Determining and managing tasks, issues, risks, and action items.
• Apply statistics and data modelling to gain actionable business insights and boost customer productivity and revenue. Gave many guest lectures in various universities on Technologies like AI, Data Analytics, Business Analytics & Management Analytics.

Apr 2018 – Apr 2019 · 1 yr · Hyderabad, Telangana, India · On-site

• Managed the complete Project from the start to the end for a `inancial technology organisation based in London. Prepared the Project Plan & Supervising smooth implementation post-transition.
• Scheduled and front end the weekly calls with clients, informing them of the status of work, getting new updates, and communicating ideas & viewpoints to senior management in London, UK.
• Supervising the design of new products and evaluating how these will perform on the market.
• Interacted with cross-vendor teams to ensure their readiness on time for the project.
• Ensuring the proper use of collaborative processes and removing impediments for the scrum team. Tracking project processes, deliverables, and `inancials.
• Develop effective business intelligence strategies and analytics solutions.
• Adjusting and improving each iteration of the product before release.
• Evaluating the performance of project teams to ensure that targets and deadlines are met.

Mar 2017 – Mar 2018 · 1 yr · On-site

• Ensured all the customer complaints/issues are identi`ied, documented and resolved per SLA.
• Guided & support team members to achieve their personal, team & professional goals.
• Tracked knowledge gaps that exist among team members & arrange relevant knowledge awareness sessions.
• Evaluating the performance of project teams to ensure that targets and deadlines are met.
• Supported teams to prioritise work daily by checking timescales, ensuring most important tasks are completed `irst.
• Handled Training and Development Initiatives for the project and took responsibility for the work of my team ensuring high levels of attention to detail by acting as a liaison between business and IT groups.

Aug 2015 – Mar 2017 · 1 yr 7 mos · On-site

• Single Point of contact for all IT & ERP-related issues of client and its Subsidiaries of a US-based company.
• Worked on Incidents, Requests, providing quick and effective resolution to the clients within SLA.
• Provided support to Global clients/collaborators including voice and non-voice medium.
• Followed up with the business support units and users/clients on the Sev1 and Sev2 (high priority) tickets for quick and effective resolution by identifying and addressing operational, `inancial and technological risks within the business.

May 2015 – Jul 2016 · 1 yr 2 mos · Andhra Pradesh, India · Hybrid

• I have worked here as a marketing manager in Part-Time. During weekends only.