Feb 2024 – Apr 2024 · 2 mos · Ranchi, Jharkhand, India · On-site

• As an Operations Executive, I played a crucial role in streamlining day-to-day operations, ensuring the smooth execution of processes, and enhancing overall efficiency. My role involved managing cross-functional tasks, improving operational workflows, and contributing to the company's strategic goals.
• Key Responsibilities:
• Oversaw and coordinated daily operational activities, ensuring optimal performance and efficient workflow across departments.
• Monitored and analyzed key performance indicators (KPIs) to identify areas for improvement and implement strategies that boosted productivity and reduced operational costs.
• Collaborated with various teams (sales, customer service, and logistics) to ensure seamless communication and the timely resolution of operational issues.
• Managed resource allocation and scheduling to ensure all teams were adequately supported to meet their performance targets.
• Conducted regular audits of operational processes and compliance procedures, implementing necessary changes to align with organizational goals and regulatory standards.
• Developed and updated operational policies and procedures to improve internal controls and drive consistency in performance.
• Assisted in the onboarding and training of new staff, ensuring they understood operational processes and company protocols.
• Provided detailed reports on operational performance to senior management, offering recommendations for process optimization and future planning.

Jul 2022 – Feb 2024 · 1 yr 7 mos · Ranchi, Jharkhand, India · Hybrid

• As a Sales Advisor in the Tata Motors process, I was responsible for handling outbound calls to potential customers, providing detailed information about vehicles, and effectively pitching sales opportunities. My primary goal was to engage customers, understand their needs, and guide them through the buying process.
• Key Responsibilities:
• Conducted outbound sales calls to prospective customers, providing comprehensive information about Tata Motors’ vehicles, features, and pricing.
• Engaged customers in meaningful conversations to understand their vehicle preferences and requirements, tailoring product recommendations to meet their needs.
• Effectively pitched Tata Motors vehicles, highlighting key features, benefits, and offers, and addressing customer inquiries to move them closer to making a purchase.
• Followed up on leads generated from various sources, maintaining regular contact to nurture customer interest and build long-term relationships.
• Maintained a detailed knowledge of Tata Motors’ product lineup, promotions, and financing options to provide accurate and relevant information to customers.
• Utilized CRM tools to track customer interactions, manage leads, and document sales progress, ensuring timely follow-ups and maximizing conversion rates.
• Collaborated closely with the sales and marketing teams to align outbound call strategies with ongoing promotions and campaigns.
• Achieved or exceeded monthly sales targets through proactive engagement, effective communication, and consistent follow-up efforts.
• Achievements:
• Consistently exceeded sales targets, achieving 80% over the set quota for 02/2023.
• Increased conversion rates by 40% through personalized sales pitches and effective follow-up strategies.
• Recognized for top performance in 02/2023 and 07/2023, contributing significantly to the success of key promotional campaigns.