Chetna Kumari

Operations Associate

Ranchi, Jharkhand, India0 mo experience

Key Highlights

Proven track record in boosting revenue and customer satisfaction.
Strong analytical skills with a focus on data-driven decision-making.
Effective leader with experience in high-volume recruitment.

Stackforce AI infers this person is a strategic HR professional with a focus on business administration and customer engagement.

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Skills

Core Skills

Business AdministrationProject ManagementHr RecruitmentTeam Management

Other Skills

AdvertisingApplicant Tracking SystemsBankingBrandingBusiness EnglishCandidate ExperienceClient EngagementCollaborationCommunicationCreative Problem SolvingCross-functional Team LeadershipCustomer ExperienceCustomer SatisfactionData AnalysisData Strategies

Experience

Axis bank

Assistant Manager

Mar 2025 – Present · 1 yr

Boosted branch revenue by 20% through proactive client engagement and strategic cross-selling of financial products.
Improved customer satisfaction by reducing complaint resolution time by 30%, resolving issues swiftly and empathetically.
Analyzed customer behavior and transaction data to identify high-potential leads and segment outreach effectively.
Personalized communication strategies, leading to a notable increase in loan conversion rates.
Successfully upsold tailored financial solutions by aligning product recommendations with client needs and profiles.

Customer SatisfactionClient EngagementStrategic Cross-sellingData AnalysisPersonalized CommunicationBusiness Administration+1

Mahindra finance

Human Resources Intern

Jun 2024 – Jul 2024 · 1 mo

Led a high-volume hiring campaign, managing over 350 candidates and successfully onboarding 20 hires across multiple locations.
Crafted compelling job postings and sourced talent through leading job portals, increasing quality applications by 30%.
Automated recruitment tracking using Excel, streamlining processes and saving 10+ hours per week in manual effort.
Collaborated with hiring managers to optimize role requirements, enhancing candidate-role alignment and reducing screening time.
Ensured a seamless candidate experience by coordinating interviews, follow-ups, and timely communication across the hiring funnel.

High-volume RecruitingJob PostingRecruitment TrackingCandidate ExperienceCollaborationHR Recruitment+1