Himanshu Goel — Business Development Executive

 Develops and implements strategic plans, marketing plans, budgets, training and goals program to ensure optimum customer satisfaction by means of high service standards, sales potential and profitability on an on-going basis.  Responsible and Accountable for desired profitability of the respective unit.  Manages the functions of all personnel through direct and indirect supervision of Managers and Supervisors.  Monitors the present and future trends, practices and systems in the industry, determines and ensures execution of competitive programs. Oversees and directs the personnel function of the Restaurant including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisals and succession planning.  Be responsible for the security and safety of customers and employees and building, and ensures emergency procedures are established, well publicized, practiced and reinforced.  Monitors applicable laws and regulations and ensures compliance with the same.  Conducts profit and loss review meetings on a monthly basis with other heads of unit and plan strategies for maximizing sales.  Monitors, maintains daily performance records and analysis of MIS report across all departments and report the same to the Operations Support on a daily basis.  To implement policies and procedures to enable smooth flow of day to day operations.  Upkeep and maintenance of property.  Liasioning with Local administration and Govt. Authorities.  Coordinating with external agencies/ service providers to facilitate timely rendering of support services.  Implementation of systems & maintaining effective control for all cash transaction areas - F&B, Telesales and all revenue points.  Ensuring speedy resolution of queries/ grievances so as to optimize patron satisfaction levels.  Organizing events, promotions etc. to optimize brand visibility and maximize revenue.

Stackforce AI infers this person is a seasoned professional in the Hospitality and Food & Beverage industry with strong operational management skills.

Location: Delhi, India

Experience: 22 yrs