Nov 2022 – Jan 2023 · 2 mos · Mumbai, Maharashtra, India

Jan 2021 – Aug 2022 · 1 yr 7 mos · Corporate Office, Hyderabad · On-site

• 1. Responsible for training & development for Pan India with employee size of 2500+.
• 2. Responsible for Budget creation and management.
• 3. Setup training department and regional training structure.
• 4. Create Buddy trainer at the outlets for on job training.
• 5. Prepare and execute structure onboarding program "Swarambh"
• 6. Create leadership and customer experience training modules.
• 7. Design operational efficiency workshops.
• 8. Manage the Campus recruitment drive.
• 9. Create and plan program for MT and OT program.
• 10. Manage employee engagement activity and launch of R&R program.
• 11. Setup KRA for training department aligned to organization BSc and KRA for the team.
• 12. Setup and operate Training center for the company focusing on Skill Development, employee development. Create talent pipeline for next level.
• 13. Manage a team of Regional Trainers and Certified outlet trainers to deliver training.
• 14. Focus on EVP's of the company and strengthen them further.

Jul 2018 – Jan 2021 · 2 yrs 6 mos · Hyderabad Marriott Hotel & Convention Center-Courtyard by Marriott, Hyderabad

• Evaluating Training Programs Effectiveness
• Monitor enrollment and attendance at training classes.
• Regularly meet with participants to assess progress and address concerns.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Review comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measure transfer of learning from training courses to the operation.
• Ensure adult learning principles are incorporated into training programs.
• Developing Training Program Plans and Budgets
• Ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identify performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Make necessary adjustments to training methodology and/or re-trains as appropriate.
• Align current training and development programs to effectively impact key business indicators.
• Establish guidelines so employees understand expectations and parameters.
• Develop specific training to improve service performance.
• Drive brand values and philosophy in all training and development activities.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Managing Training Budgets
• Develop Training budget as required.
• Manage budget in alignment with Human Resources and property financial goals.
• Manage department controllable expenses to achieve or exceed budgeted goals.

Jul 2016 – Jul 2018 · 2 yrs

• 1. Established the training department in the pre-opening(conversion) property.
• 2. Setup brand standards and company culture in the employees.
• 3. Responsible for the Guest satisfaction survey and maintain the Standard scores.
• 4. Handled the HR department and operations in the absence of HR manager.
• 5. Set up rewards and recognition culture.
• 6. Anchored and achieved successful Brand standard audit for 3 consecutive years.

Jun 2013 – Jul 2016 · 3 yrs 1 mo

• 1. Look after the training needs of the operations department.
• 2. Understand the Guest Satisfaction and perform TNA and design trainings.
• 3. Responsible for Brand Standards Audit for the IHG performed by LRA. Documentation and Service standard trainings.
• 4. Part of employee engagement activities and maintaining the schedules weekly, monthly and yearly.
• 5. Conducting Quality meets for discussing and making Root Cause Analysis for the guest issues and designing solutions for eliminating them.
• 6. Part of committee to design new policies for IHG in SWA region. Internship policies, recognition policies.
• 7. Awarded STAR employee for contributions.

Oct 2011 – Nov 2012 · 1 yr 1 mo · Chester, United Kingdom

• Supervising the floor during meal periods to ensure that all Brand standards and
• steps of service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are
• being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to
• the staff.
• Ensure staffing levels for all outlets are accurate based on hotel and outlet business
• levels. Organize and conduct pre-shift and departmental meetings communicating
• pertinent information to the staff, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice,
• listen to and understand requests, respond with appropriate actions and provide
• accurate information.
• Ensure basic standard operating procedures for all outlets are in place and are in
• compliance with Brand's own practices. (e.g. ServSafe,
• Responsible Vendor)
• Ensuring that all steps of services as outlines in training materials are being followed
• on a daily basis.
• Interact positively with customers promoting Restaurant facilities and services. Resolve
• problems to the satisfaction of involved parties. Answer telephones in a clear voice,
• coordinate and document reservations. Organize special events in the restaurant
• such as receptions. Maintain rapport with all departments and attend relevant
• meetings.
• Move throughout the facility and kitchen areas to visually monitor and take action to
• ensure food quality and service standards are met. Verify temperatures, judge
• appearance and taste of products and check preparation methods to determine
• quality. Give guidance toward improvement and make necessary adjustments for
• consistency.
• Ensure that all standards and hotel cash handling procedures are met.

Oct 2010 – Jun 2011 · 8 mos · Lucerne, Switzerland

Nov 2009 – Feb 2010 · 3 mos · The Park Hotel, Navi Mumbai

• Has worked in service and rooms division...