Mar 2024 – Apr 2025 · 1 yr 1 mo

• Collaborate with stakeholders to prioritize initiatives, ensuring alignment with business goals.
• Analyse incoming Business Team requirements to ensure thorough understanding, facilitating efficient project planning and seamless execution strategies.
• Utilized SQL for data analysis across diverse sources, extracting and illustrating trends, while also performing SQL development for rule implementation and data processing enhancements.
• Act as a bridge between technical teams (development, QA) and business stakeholders, ensuring mutual understanding.
• Ensure clear communication of findings, progress, and challenges to both technical and non-technical audiences.
• Collaborate with project managers to oversee project deliverables, prioritize tasks, and engage pertinent stakeholders, ensuring alignment and successful execution.
• Present data insights to global clients using Power BI, effectively using dashboards and stories to inform decisions and address potential business issues.

Jan 2023 – Mar 2024 · 1 yr 2 mos

• State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street.
• Analysis of new requirements as they come in from the Business Team.
• Document procedures and checklists to control activities and report status
• Provide subject matter expertise on Datahub related questions/clarifications and handle escalations
• Support process improvement to enable increase velocity in all related processes
• Perform day to day activities of identified BTP Datahub BUAT team to write BUAT test cases, execute them and document the findings.
• Work with project managers to manage project deliverables and priorities with relevant key stakeholders
• Providing senior subject matter expertise and guidance to the data Hub Testing team and collaborate with upstream and downstream business/IT teams during Requirement and Testing phases of the projects.

Apr 2022 – Jan 2023 · 9 mos

• Onboarding and assisting Stakeholders/Corporate Clients/Relationship Directors with their Corporate Banking needs and highly complex problems within predefined SLA.
• Built and maintained stakeholder relationships across business function
• Perform ad-hoc as well as periodic diagnostic analysis to identify operational challenges and promoted best practices throughout the organization.

Feb 2020 – Apr 2022 · 2 yrs 2 mos

• Onboarding and assisting stakeholders/clients/brokers to complete the secure lending process to solve the highly complex problems within predefined SLA
• Onboard and mentor team of intermediary mortgage experts assist the manager in day-to-day operations
• Handling both internal/external escalations and participating in quality improvement initiatives
• Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients.

Jun 2018 – Jan 2020 · 1 yr 7 mos · Delhi Area, India

• Lead Unsecure Lending & Automobile Insurance process for the National Australian Bank and All State Insurance, US.
• Handle escalations related to unsecure lending, automobile insurance claims and KYC verification related to customer onboarding.
• Assist the Project Manager in day-to-day operations like reporting, mentoring the team and new joiners, process improvement.
• Create and publish SOP and knowledge articles for the team.

Apr 2015 – May 2018 · 3 yrs 1 mo · Delhi, India

• Lead a highly efficient team of 15 supporting over 200+ US based customers (IMO’s, BGA’s, MGA’s).
• Created and successfully implemented process improvements by enabling customer oriented workflows
• Handled customer escalations, attended weekly customer calls, tracked team's performance, process improvements