Shrikrishna Narayankar

Operations Associate

Pune, Maharashtra, India8 yrs 6 mos experience

Highly Stable

Key Highlights

Awarded Best Restaurant of the Year by Jubilant Bhartia Group.
Expert in enhancing customer satisfaction and loyalty.
Proven leadership in managing diverse teams in hospitality.

Stackforce AI infers this person is a Hospitality Management Professional with strong operational and customer experience skills.

Contact

Skills

Core Skills

Customer ExperienceTeam ManagementCatering OperationsOperational ExcellenceTeam Leadership

Other Skills

Account ManagementAccountingBudget ManagementBusiness AnalysisBusiness DevelopmentBusiness PlanningBusiness Process ImprovementBusiness StrategyComplaint InvestigationsComplaint ManagementCustomer Feedback SystemsCustomer Relationship Management (CRM)Customer SatisfactionEmployee TrainingFood Safety

About

Got a Chairperson award from Hari S Batiya ( Founder and Co-Chairman - Jubilant Bhartia Group ) in nomination of Best Restaurant of the year.

Experience

Domino's

GDM ( Guest Delight Manager

Jun 2023 – Present · 2 yrs 9 mos · Pune, Maharashtra, India · On-site

Guest Delight Manager – Domino’s (Current Role)
Overseeing restaurant operations to ensure exceptional service delivery, efficient processes, and customer satisfaction.
As a Guest Delight Manager, focusing on creating memorable dining experiences by addressing guest needs, resolving issues, and maintaining high service standards.
Leading and managing a team, including training, mentoring, and performance evaluations to drive excellence and teamwork.
Responsible for inventory management, cost control, and achieving sales targets while ensuring compliance with company policies and operational guidelines.
Driving guest engagement initiatives and implementing strategies to enhance customer loyalty and brand reputation.

Guest Delight ManagementTeam LeadershipCustomer SatisfactionInventory ManagementSales TargetsCustomer Experience+1

Go first

Senior Catering Officer

Jan 2022 – May 2023 · 1 yr 4 mos · Pune, Maharashtra, India · On-site

Managed in-flight catering operations, ensuring timely delivery of high-quality meals and beverages while maintaining airline standards.
Coordinated with vendors, suppliers, and catering partners to streamline food production, logistics, and procurement, ensuring cost-effectiveness and efficiency.
Oversaw menu planning and quality control, ensuring compliance with airline safety, hygiene, and regulatory standards.
Supervised catering staff and ground teams, ensuring smooth operations and adherence to service protocols.
Conducted regular audits and inspections to uphold food safety, inventory management, and proper handling of perishable goods.
Managed special meal requests and dietary accommodations for passengers, ensuring excellent customer experience.
Collaborated with internal departments, including flight operations and crew members, to enhance service delivery and passenger satisfaction.

In-flight Catering ManagementVendor CoordinationMenu PlanningQuality ControlFood SafetyCatering Operations+1

Mcdonald's

RDM ( Restaurant Department Manager ) ( Sr. Assistant Manager )

Aug 2017 – Jan 2022 · 4 yrs 5 mos · Pune, Maharashtra, India · On-site

Restaurant Department Manager – Domino’s (2.5 Years)
Led operations and ensured seamless functioning of the restaurant, focusing on customer satisfaction, team performance, and operational excellence.
Managed a team of over 25 staff, overseeing recruitment, training, and performance management to drive productivity and maintain high service standards.
Streamlined processes in inventory management, cost control, and sales strategies, contributing to consistent revenue growth and operational efficiency.
Implemented customer feedback systems and quality control measures, enhancing overall guest experience and brand reputation.
Developed strong leadership and multitasking skills while ensuring compliance with company standards and health and safety regulations.

Restaurant OperationsTeam ManagementInventory ManagementCustomer Feedback SystemsQuality ControlOperational Excellence+1