Deepak Singla

Co-Founder

Amsterdam, North Holland, Netherlands12 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Co-founded AI-driven customer support solution.
Generated $100M+ in revenue at Uber.
Developed award-winning detection model for Citi.

Stackforce AI infers this person is a SaaS and Fintech expert with a focus on customer experience and analytics.

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Skills

Core Skills

Customer ExperienceGrowth StrategyBusiness DevelopmentAnalytical ProjectsBig DataCloud TechnologiesData Analysis

Other Skills

AnalyticsBusiness StrategyEntrepreneurshipHadoopInternational RelationsLeadershipManagementMarketingMatlabMicrosoft OfficeMicrosoft PowerPointMicrosoft VivaNew Business DevelopmentPowerPointProfitable Growth

About

Building Fini - "AI agents that automate 80% customer support queries for enterprises". We help companies like Qogita, Columntax, Bitdefender and more. Started Fini after realizing traditional chatbots fail because they don’t evolve with real customer needs. We built AI agents that learn from past tickets, adapt to new information, and take real actions—not just answer questions. Would love to hear from you if this is you: - Support leader at fast-growing mass consumer app in fintech, e-commerce, and similar businesses with more than 10k+ monthly support issues - Focus on scaling your support to 24*7 without sacrificing quality - Want to scale your support 10x without adding a single headcount At Fini, we’ve built AI agents that go beyond just answering questions. Our agents: ✅ Learn from past tickets and update knowledge automatically ✅ Take real actions like refunds, cancellations, and troubleshooting ✅ Help solve 80% tickets with Zero code within 3 months (40% within 2 weeks)

Experience

Fini

Co-Founder

Jun 2022 – Present · 3 yrs 9 mos · Amsterdam, North Holland, Netherlands

Helping companies around the world deliver AI-driven personalized support experiences!

Uber

2 roles

Growth PM, Rides

Promoted

Sep 2021 – Jun 2022 · 9 mos · Amsterdam, North Holland, Netherlands

Led Uber’s platform and customer experience strategy. Added $100M+ to revenue by redefining interactions with platform users

Customer ExperienceGrowth Strategy

Growth Strategy - EMEA

Jan 2020 – Sep 2021 · 1 yr 8 mos · Amsterdam, North Holland, Netherlands

Pwc

3 roles

Senior Associate

Jul 2019 – Dec 2019 · 5 mos

Actively involved in business development initiatives through pre-sales pitches & collateral development for Healthcare clients
Involved in design and implementation of analytical projects laced with deep learning and machine learning algorithms

Business DevelopmentAnalytical Projects

Experienced Associate

Promoted

Jul 2017 – Jun 2019 · 1 yr 11 mos

Productized a cloud based big data platform to generate analytics-enabled insights across the value-chain for US Healthcare insurance sector. Generated $4 million in revenue, with a pipeline of $6 million.
Working on Big Data technologies on Apache Spark/ Apache Hadoop, leveraging cloud platforms like GCP/ Microsoft Azure/ AWS

Big DataCloud Technologies

Associate

Jul 2016 – Jun 2017 · 11 mos

Citi

Business Analyst

May 2015 – Jul 2015 · 2 mos · Mumbai Area, India

Worked on a project with $150 million annual losses for Citi
Developed Multi-tier Detection model using Hadoop Big Data to identify 17 anomalous attributes. Detected segment of 94k accounts with 2.5X baseline bad rate
Project won 2 innovation awards in the Citi’s annual analytics awards. The entity linkage framework has been implemented for Citi’s US Credit card business.
Appreciated by Chief Risk Officer and Managing Director