Idil Wais

Product Manager

United Kingdom6 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in user-centric design methodologies.
Proven track record in customer success management.
Strong advocate for inclusivity and accessibility.

Stackforce AI infers this person is a User Experience and Customer Success expert in the SaaS industry.

Contact

Skills

Core Skills

User Experience DesignDesign ResearchCustomer Success ManagementHealthcare SolutionsTechnical Account ManagementClient Relationship Management

Other Skills

Accessibility in service designClient collaborationCommunicationCustomer ServiceDesign thinkingForeign LanguagesHealthcare ManagementHealthcare sector knowledgeInclusivity advocacyIndustry trend analysisManagementMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft Word

About

As a Strategic Design Researcher, I bring a deep passion for user-centric solutions. Having completed my MSc in Human-Computer Interaction Design at City University London, I've refined my skills in crafting meaningful digital experiences. Previously, I spent 3 years at Microsoft as a Customer Success Account Manager and Technical Account Manager, collaborating closely with Customers in the adoption of Microsoft products and services.

Experience

Microsoft

3 roles

Strategic Design Researcher

Oct 2022 – Present · 3 yrs 5 mos · United Kingdom

Apply design thinking methodologies to refine interactions and improve usability across Microsoft's suite of products and services.
User research to deeply understand customer behaviors and preferences, informing the design process and enhancing end-to-end user satisfaction.
Advocate for inclusivity and accessibility in service design.

User researchDesign thinkingUsability improvementInclusivity advocacyAccessibility in service designUser Experience Design+1

Strategic Customer Success Account Manager

Sep 2020 – Oct 2022 · 2 yrs 1 mo · United Kingdom

Act as a strategic advisor for the Department of Health, ensuring success with Microsoft solutions.
Develop tailored solutions to meet healthcare sector needs.
Drive adoption of Microsoft technologies for improved efficiency.
Provide proactive support and guidance to maximize value.
Advocate for Department of Health within Microsoft.

Strategic advisingTailored solutionsHealthcare sector knowledgeMicrosoft technologies adoptionProactive supportCustomer Success Management+1

Technical Account Manager

Jul 2018 – Jul 2019 · 1 yr · United Kingdom

Provide tailored technical solutions and support for National Security and Healthcare sectors.
Collaborate closely with clients to address their unique challenges and opportunities.
Advocate for client needs within Microsoft, ensuring alignment of solutions.
Stay informed on industry trends and regulations to deliver best-in-class solutions.
Drive adoption of Microsoft technologies to enhance security and healthcare outcome

Technical solutionsClient collaborationIndustry trend analysisMicrosoft technologies adoptionTechnical Account ManagementClient Relationship Management