Ben Gilchriest

CEO

25 yrs 11 mos experience

Highly Stable

Key Highlights

Led innovation for Fortune 500 companies.
Established new business lines with significant revenue growth.
Expert in customer experience and product strategy.

Stackforce AI infers this person is a leader in Consumer Products and Experience Design with a focus on innovation and strategy.

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Skills

Core Skills

Product InnovationCustomer ExperienceProduct Strategy

Other Skills

AnalysisBusiness InnovationBusiness InsightsBusiness StrategyBusiness TransformationChange ManagementConsultingCorporate StrategyCritical ThinkingCross-functional Team LeadershipCustom Software DevelopmentCustomer AnalysisData TransformationDigital StrategyFinancial Analysis

About

Deep expertise in taking new products, services, and experiences from strategy and design to in-market offerings for Fortune 500 companies in North America, Europe, and Asia-Pacific. I've designed and built multiple new consumer experiences, supported by inventive technologies, leading a combo of design, innovation, strategy, and product engineering professionals to work together to achieve breakthrough impacts. I'm focused on how you balance creating magical experiences with delivering business growth. I've lived and worked in the UK, Australia, and Indonesia and am currently based in LA, California with a focus on hospitality, cruise lines, parks and resorts. Expertise Customer Experience Design | Board Leadership | Business Building | New Technology Design and Development | Business Development | New Product Development | Sales & Marketing | Entrepreneurship | Innovation

Experience

Frog

VP - Consumer Products and Experiences

Sep 2023 – Present · 2 yrs 6 mos · Hybrid

Leading strategy, creative and industrial design, hardware (mechanical and electrical engineering) and software development teams to maximize revenue growth through product, service, and experience innovation for Fortune 500 companies with a focus on connected consumer products, media & entertainment, and park and resort experiences.

Customer ExperienceProduct InnovationBusiness Innovation

Sap

Managing Director, New Product Design and Development

Jan 2018 – Aug 2023 · 5 yrs 7 mos

Managing Director for a global team dedicated to net new revenue growth through the creation of new products and services across a $1.8 BN portfolio. Led a team of strategists, designers, and software engineers to imagine new products and progress these innovations to in-market products. Founded the team with accountability for the development and market growth of this new business unit.

Capgemini invent

5 roles

Principal, Product & Experience Design Lead (global)

Jan 2015 – Dec 2017 · 2 yrs 11 mos

Lead for a new, global business line focused on consumer strategy and product, service and experience design. Established this new business, building cross-geography sales and growing the business by +25% year-on-year. Accountable for leading a range of major client programs in Europe and North America with a focus on the media and entertainment, retail, and consumer goods sectors.

Digital StrategyCustomer ExperienceCustom Software DevelopmentProduct InnovationBusiness InnovationProduct Strategy+1

Managing Director, Digital Transformation Practice (Australia and New Zealand)

Apr 2013 – Dec 2014 · 1 yr 8 mos

Founded, launched, and led a new capability focused on helping companies uncover new, technology-enabled, growth opportunities through an analysis of consumer trends, market dynamics, and balance sheets.
Established partnerships with academia and start-ups, growing the practice from a zero base to a multi-million dollar revenue offering within two years.

Co-Managing Director, Management Consulting Practice

Mar 2011 – Mar 2013 · 2 yrs

Co-led the Australia and New Zealand consulting practice with accountability for the leadership, management and mentoring of a 140 consultant team, and achievement of strategic and financial goals for this business. Achieved double-digit growth every year over this two-year period. This role was held in tandem with the Customer Strategy Practice lead role.

Leader, Customer Strategy Practice

Promoted

Jan 2007 – Jan 2012 · 5 yrs

Helped clients design and deliver customer-led transformations across the retail, telco and government sectors. Elected as the leader for this practice in January 2010.

Management Consultant

Jan 2002 – Jan 2007 · 5 yrs

Multiple customer experience design and transformation projects for clients in the consumer products and retail industries. Elected leader of the UK Marketing Transformation practice in 2005.