Seema Thomas

CEO

Pune, Maharashtra, India21 yrs 6 mos experience

Highly Stable

Key Highlights

19 years of experience in marketing communications.
Expert in customer experience and brand storytelling.
Passionate about driving innovation and team collaboration.

Stackforce AI infers this person is a Marketing Technology and Customer Experience expert with a focus on storytelling.

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Skills

Other Skills

AnalyticsBPOBasic PhotoshopBrochure WritingBrochuresBusiness AnalysisBusiness ProcessCRMCollateralCollateral DesignCreative VisualizationData VisualizationInstructional DesignMS Office SuiteManagement

About

The journey is more important than the destination! Strangely enough, I am a marketer by chance. A strong believer in customization and highly passionate about Customer Experience. With over 19 years of experience working with cross-functional teams in the area of marketing communications, branding, and sales support. My industry focus and interest lie at the intersection of marketing technology and storytelling. An analytical mind blessed with creative instincts; I believe I am a learner for life. I am that storyteller who believes that branding is all about emotions and imagination. Often(very), I find it difficult to entertain a thought without accepting it. I’m at my best when I'm constantly solving complex problems, uncovering new understandings and driving teams to deliver sheer magic. I am a self-acknowledged logosapien, an imaginator, and art enthusiast and love to brandish my paintbrush encounters as #MeAndMeraki on my social pages.

Experience

Tech mahindra

Head of Brand

Mar 2024 – Present · 2 yrs · India

Kpmg india

Chief Marketing Officer, Clients and Markets

Sep 2022 – Mar 2024 · 1 yr 6 mos · Pune, Maharashtra, India

As a CMO for KPMG in India, I am responsible for the brand image, both internally and externally.
Making sure every customer touch point delivers an unmatched positive experience.
Build a digital and social media community that is both valued and trusted.
Creating compelling narratives around the firm's stance that is most relevant to cutomers.
Seek opportunities to innovate and reengineer.
Contribute to the firm's growth.

Lti - larsen & toubro infotech

3 roles

Associate Director, Corporate Marketing

Apr 2022 – Sep 2022 · 5 mos

Heading the customer experience team that functions in a shared service model catering to all content, creative, social media and client experience needs for LTI
Engaging people in the meaning of the brand.
Developing and executing results driven communication strategy in line with corporate and brand strategy - Internal and External
Social media brand marketing and management on Instagram, Facebook, Twitter, LinkedIn and YouTube.
Support all marketing events to increase brand reach and strength.
Vendor management.
Client visit experience - Logistics, branding, content.

Senior Manager, Corporate Marketing

Promoted

Jul 2019 – May 2022 · 2 yrs 10 mos

Solving for X.
LTI's commitment to helping our customers solve complex problems has always been at the core of our culture.
Heading Marketing Communications (creative and content), responsible for establishing procedures and processes, living and breathing the brand voice and values.
Leading a world-class customer experience shared services team (TeamCX) based in Pune, India.
My job is to ensure that we delight our customers as often as possible through every interaction they have with us!

Manager, Brand & Client Experience

Jan 2017 – Jun 2019 · 2 yrs 5 mos

Client Experience Manager,
Brand and Communication,
Global Marketing
Managing the transformation of the customer visit experience globally which is a strategic initiative for LTI. Responsible for providing memorable customer experiences for visiting potential as well as existing customers, the function brings together seamlessly the aspects of logistics, branding and content to make every visit unique, personalized and memorable.
Showcasing how well we understand their priorities, their culture and how important they are to us. It is a holistic experience that they carry back with them.
These experiences help us communicate the right messages in the most creative ways and give us an opportunity to present what LTI is, what we do and also understand what our client’s expect from us.