Sep 2022 – Apr 2023 · 7 mos

Jul 2018 – Feb 2019 · 7 mos

• Broke down boxes like a boss
• Unjammed trashy trash chutes
• Listened to Theo Von and countless hours of other podcasts

May 2017 – Dec 2018 · 1 yr 7 mos · Nashville, TN

Apr 2015 – Aug 2016 · 1 yr 4 mos

• Lead the implementation strategies for customers and partners to leverage the Spredfast platform to achieve:
• Increased audience engagement
• Effective management of social content and media
• Proven social ROI from social analytics and web analytics conversions
• Consult with team of Implementation Advisors on customer success best practices and strategies
• Effectively collaborate cross-functionally with internal Spredfast teams to deliver quick time to first value for customers
• Lead integration efforts for Spredfast partners including GoodData, Actiance, Bazaarvoice, and Brandwatch
• Manage team of nine by developing them professionally and personally to meet Spredfast’s business objectives

Jun 2013 – Apr 2015 · 1 yr 10 mos

• Lead post-sales deployment and configuration
• Collaborate with customer partners on community outreach, strategic social media practices, and employee adoption
• Coordinate education curricula for new customers on Spredfast software
• Focus on primary implementations of a range of Fortune 500 and global customers; 1-300 person SMMS projects
• Work with Account Management team to coordinate follow-up with customers and evaluate program success to ensure partner retention, opportunities to expand and enhance product and usage
• Develop, Design, and manage custom analytics dashboard projects
• Triage issue and product enhancements, cases, and calls between customer and Engineering teams

Jul 2012 – Jun 2013 · 11 mos

• Enabled enterprise companies to effectively use Spredfast to scale Social Media Management
• Empowered customers to manage, monitor and measure Social Media efforts across Facebook, Twitter, LinkedIn, and other Social Media platforms
• Successfully communicated product knowledge to customers in order to help them implement Social Media Strategy

Mar 2012 – Jul 2012 · 4 mos

• Worked closely with Sales, Marketing, Support, and Enablement teams to support in various projects
• Handled initial configuration work for new customers
• Helped improve internal efficiencies in using various marketing and sales tools

Jan 2011 – Mar 2012 · 1 yr 2 mos

• Provide one-on-one tutoring to students of all ages
• Tutor in writing and resume development

Jun 2010 – Aug 2010 · 2 mos · Austin, Texas Area

• Effectively increased search engine optimization through keyword research using marketing software, Hubspot
• Contributed a purpose driven blogging series which provided relatable content and increased search engine optimization
• Involved in marketing meetings focused on increasing leads, calls to action, link building, and website organization
• Developed essential time and task management skills to increase personal productivity

May 2010 – May 2011 · 1 yr · University of Central Arkansas

• Facilitated creative event planning and execution under budget and time constraints for over 12,000 students
• Successfully translated organizational, marketing, and social media strategies into precise action steps which led to an increase of student involvement by over 260%
• Collected and analyzed marketing data to aid in clearly defining organizational, marketing, and social media strategies
• Prioritized and allocated +$100,000 budget
• Extensively monitored, listened, and executed strategies using Twitter and Facebook
• Redesigned website by determining critical organizational assets while maintaining a user-friendly interface
• Effectively trained and managed seven executive staff members who managed eighty additional member volunteers
• Created and designed proper job descriptions, applications, fliers, and other marketing materials