Jan 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India

Feb 2022 – Mar 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Led the service delivery (1000 member coaching team) of Healthify's paid metabolic health & wellness business. This included new SKU launches, corporate vertical, driving efficacy via better org design, training, and audit structures. To enhance retention and NPS, piloted AI powered service plans, co-pilots to enhance coach protocol and auto-tracking of nutrition intake via SNAP.
• In addition, led the overall international business and delivered 70+ NPS and target achievement consistently over 12 months by restructuring the sales and service teams.
• To drive company profitability, built the entire E-commerce product and channel strategy which was executed to plan in 1 quarter.

Jan 2020 – Mar 2024 · 4 yrs 2 mos

Sep 2018 – Jan 2022 · 3 yrs 4 mos · Mumbai

• Built a sustainable subscription business by driving D2C growth and launching & scaling new channels. Lead Strategy, Operations, Analytics, & Partnerships as part of the Hotstar International expansion
• Driving revenue growth through in-market partnerships with big-box retailers (Costco, Walmart etc), connected TVs/ media players (Roku, Samsung etc), telcos, and diaspora aggregators amongst others.
• Driving long-range partnerships with Digital OTT platforms & linear TV players
• Built the analytics function and churn prediction capability
• Support in content strategy and commercial execution
• Developed Go-To-Market strategies for soon-to-launched countries

Jan 2017 – Aug 2018 · 1 yr 7 mos · Mumbai Area, India

• COO at one of the investments. Led Revenue Growth, New Businesses, and Operational Excellence across multi-functions (Finance, Supply Chain, HR, Technology) driving the business turnaround at a portfolio company with P&L responsibility. (True North is one of the largest Indian private equity firms with a corpus of US$ 3Bn+)
• Strategic Planning & direction through the development of new business models, & capital investment planning
• Revenue growth from new growth channels, and partnerships
• P&L Management with a special focus on Technology transformation and material planning for growth & scale
• Employer Value Proposition creation & roll-out

Oct 2015 – Jan 2017 · 1 yr 3 mos

• Drove Profitable Growth at scale for the 400+ Pizza Hut stores across the Indian Subcontinent (Sri Lanka/ Bangladesh/ Nepal)
• Led Business Planning, Pricing Strategy, and Investment decisions
• Created and launched “Casual Diner Pizza Hut Concept” for India subcontinent and supported in alternate store format concepts
• Drove Profitability for the brand and stores
• Defined and executed Alliances & Partnerships Strategy for Yum! India
• Led Financial planning including brand/store AOPs and monthly monitoring
• Led new site modeling and penetration strategy
• Led Franchisee relations to co create and launch domestic and PHI initiatives

Feb 2014 – Oct 2015 · 1 yr 8 mos

Feb 2013 – Jan 2014 · 11 mos

Apr 2012 – Jan 2013 · 9 mos

• Engagement Manager with Accenture Management Consulting. Worked with CXOs/teams across Automobiles, Communication & Technology, Government & Industrial Equipment; focusing on Growth Strategy, M&A, and Sales transformation.
• Created a business blueprint to set up a greenfield enterprise business in the Telecom sector for one of India’s biggest conglomerates
• Defined growth strategy for a global communications firm in the financial services domain
• Led Shareholder Value Analysis to support Accenture business development globally
• Led valuation and due diligence for a top 10 Indian business house planning to acquire a US$1 Bn US OEM supplier
• Defined Go-to-Market strategy for a Japanese MNC entering India
• Led business transformation at one of the biggest government departments in the world
• Led sales effectiveness programme for two of India’s major automobile manufacturers

Sep 2009 – Mar 2012 · 2 yrs 6 mos

Jun 2007 – Aug 2009 · 2 yrs 2 mos