Oct 2022 – Mar 2025 · 2 yrs 5 mos · Bangalore Urban, Karnataka, India · Hybrid

• Razorpay , Bangalore • Head Acquisitions, Director Product Management
• Portfolio Leadership: Led acquisition and onboarding product portfolio across 7 platform product teams, including Website Acquisition, Product Onboarding Journeys, KYC Verification & Automation, FTUX & Monetization, and Developer Experience.
• Revenue Growth: Led 50% conversion rate growth from visitors to MTU. Drove INR 100 Cr net revenue through merchant onboarding innovation such as Whiteglove experience for premium merchants, including subscription plan growth and unified onboarding journeys for payments, neo banking, and POS.
• 0-1 onboarding journeys: Launched user signup & onboarding journeys focusing on first time user experience. Built New Website & Acquisition journeys for international markets - Singapore, Malaysia, Sales Agent App for POS & Razorpay Neobanking products.
• Onboarding/ KYC Automation: Achieved >70% automation in onboarding, reducing agent activation TAT under 2 days through KYC Automation , Digital Public Infrastructure integrations and document processing ML models
• ML & AI driven Customer Experience: Transformed user experience, product discovery, and developer integrations using Gen AI solutions, High Quality lead detection models. Implemented AI-powered real-time MCC and website policy verification improving onboarding accuracy leading to improved conversions & over 30% improvement in Merchant Happiness Index

Dec 2021 – Oct 2022 · 10 mos · Bangalore Urban, Karnataka, India · On-site

• Ola, Bangalore •Head Mobility , Senior Director Product Management
• Global Team Leadership: Built and led a global mobility product team (15+ PMs & 10 analysts) across Consumer App, Driver App (Android & iOS), and mobility platforms in India, UK, New Zealand, and Australia.
• Rides Growth: Increased platform rides to 2 lac + per day, with a 50% improvement in driver ride acceptance rates. Drove significant improvements in Driver & Consumer App experience through Google Hotspots & Driver performance modules
• UK Market Impact: Coordinated re-launch and GTM of UK ride-hailing product, $60Mn annual impact.
• Efficiency & Driver experience: Reduced driver payout TAT by 40% to under 18 hours through risk check automation.
• Built & led the global mobility product team (15+ PMs & 10 analysts) across Consumer App, Driver App (Android & IOS) & mobility platforms globally across India, UK, New Zealand & Australia
• Achievements
• Drove over 2l + rides per day on the platform with 50% improvement driver & ride acceptance rates through initiatives to reduce the dry run, checkout offer integrations and optimized pickup points
• Drove & coordinated re-launch & GTM of UK ride hailing product - $60 Mn annual impact
• Reduced driver payout TAT by 40% to under 18 hours through automation of risk checks

Jun 2019 – Dec 2021 · 2 yrs 6 mos · San Francisco Bay Area

• Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.

Jan 2019 – Jun 2021 · 2 yrs 5 mos · Gurgaon, Haryana, India · Hybrid

• Expedia, Gurgaon • Senior Product Manager
• Global Expansion: Led global pods for product growth, consumer experience, and travel insurance expansion on Expedia and partner brands.
• A/B Testing: Generated $500 Mn annual revenue through Insurance business ( 3rd largest revenue stream for the group) with conversion optimization & launch of new insurance purchase journeys across flights and package funnels.
• International Launch: Launched & led GTM for insurance product flows across 17 countries for Expedia & partner brands
• Customer experience through ML/AI: Implemented ML based conversion models & NLP-based service chatbots, reducing call handling costs by $58Mn annually.
• Manage a team that pioneered in running A/B tests to drive conversion for different LOBs.
• Lead global pods for product growth, consumer experience & global expansion for travel insurance on Expedia & partner brands
• Global launch and GTM for Travel Insurance cross sell channel for Flights, Hotels, Cars and Packages across North & Central America, Europe and APAC
• Customer experience & product improvements across the funnel on mobile/desktop web and app
• Led a process overhaul by leveraging Agile methodologies to effectively launch features and react to our partner’s and customer’s needs

Mar 2016 – Jan 2019 · 2 yrs 10 mos · Noida Area, India · On-site

• Adobe, Noida • Senior Product Manager
• Creative Cloud Leadership: Led roadmap planning for Creative Cloud Desktop App management platform & app portfolio, including CC desktop app, App Posting & Installation services.
• User Engagement: Drove MAU by 65% to 33Mn through revamped Creative Cloud Desktop App
• Performance Improvement: Achieved 36% drop in trial issues and 42% reduction in contact rate per subscriber for install issues.
• Enterprise Product Platform: Managed enterprise admin console for distribution & license management across user devices
• Managing product roadmap & strategy for the Adobe Creative Cloud desktop portfolio : Creative Cloud Desktop App|| Product posting and release management service (FFC)|| Hyperdrive Installation platform
• Drove product adoption, user growth, engagement and retention through Adobe CC for a global user base of over 15 Mn+ paid subscribed users with an annual revenue stream of over $3 Bn
• Completed revamp for the user facing desktop app resulting in increase in new service sign-ups , dynamic targeting for marketing content and increased user engagement & interaction, improvements in customer contacts (28% YoY) , increased sign through social sign on integration
• Product Marketing strategy for Photoshop & Premiere Elements across global campaigns – North America, EMEA, JAPA
• Product management & growth strategies for Adobe Trial pages and trial product program through On site and In-product optimizations along with e-mail & social campaigns
• Capitalised the opportunities for growth across consumer segments & usage behaviour
• Developing & monitoring consumer acquisition, retention & upgrade strategy

Feb 2015 – Mar 2016 · 1 yr 1 mo · Gurgaon, India

• OTT App Leadership: Led feature conceptualization and cross-functional coordination for Airtel mobile media OTT apps and services – Wynk ( 2 Mn + MAU , 50 Mn + Downloads) & Airtel live ( 20Mn+ Monthly Users, $15Mn+ Annual Revenue)
• User Growth & Engagement:Drove 50% improvement in monthly user retention for Wynk through features like Running Mix: preference-based auto playlist generation; On Device music sync; Favorites: behavior-based playlist, targeted notifications
• Revenue Growth: Drove 20% increase in MAU and $15Mn annual revenue for Airtel Live.
• Product management, new feature & growth initiatives for Wynk Music App, one of the top 3 Music Apps in India, 10 Mn+ downloads on Google Play with average consumer rating of 4.2. Introduced new features such as Fitness Module, On device music, Personalized favorites and notification based retention program leading to 300% increase in daily streams & 50% improvement in retention cohorts
• Airtel Live, one of the top mobile website in India with over 20 Mn+ monthly active users New product conceptualisation and launch for integrated portal integrating one of the largest platform for Internet data and VAS service across India with personalized targeted content delivery
• Web content management solution for maintaining and feeding airtel properties - Integrated portal: Airtel live, Onetouch internet, 56789 , Handset based offer service with segment targeting based template management , image, video & page management
• Product framework & delivery for postpaid internet renewal service leading upto 30% growth in postpaid renewal smart byte sales

Apr 2013 – Feb 2015 · 1 yr 10 mos · Gurgaon, India

• Product management & Team Leadership across strategic projects for group’s Business units
• Setup & lead central Business intelligence Product team of 8 members across Tradus & Goibibo developing products to analayse customer churn, cohort performance & customer life time value
• Awarded X factor recognition for contribution to business during FY 2014-15
• Drove category & seller cleanup initiative across the business through NPS (Net promoter score) feedback system
• Uplifted daily transaction levels by over 25% to a level of 4000 transactions/day with merchandising and site activations
• Effected operations improvement through CRM performance monitoring (CSAT & response time)
• Formulated customer retention marketing strategy through push channels: e-mail, SMS & notifications
• Boosted the open & conversion rates in email, SMS & FB campaigns through optimised segment targeting
• Synchronised engagement & download strategy for App to reduce churn rate by 20% and digital marketing operations to drive 30% increase in transactions through Google, FB & onsite
• Led business planning & competitive intelligence for group initiatives in E Commerce retail & travel domain

Apr 2012 – Apr 2013 · 1 yr · Gurgaon, India

• Delivered consumer & transaction analytics consulting solutions to clients across Europe Middle East & Africa (EMEA)
• Project Scoping & Approach: problem definition and framing the key hypotheses based consulting solution
• Selected as the Campus Champion to represent American Express for the management hiring process at IIMs
• Leveraged credit transaction & client data for business analysis through SAS, Excel & other tools

Apr 2011 – Jun 2011 · 2 mos · Mumbai, Maharashtra, India

• Developed Product strategy & business plan for entry into Agricultural Services, BOP Service Innovation for M&M ltd. based on consumer surveys & live interviews across 6 rural centers across India
• Formulated Service concept, Implementation strategy & Financial model under Head Strategy, M&M, Farm sector
• Selected for the (PPI) Pre placement Interview & Selection process, Nasik , MMDC from the internship program

Jul 2009 – May 2010 · 10 mos · Chennai Area, India

• IIT Madras - University of Applied Sciences North Western Switzerland joint initiative : Indo-Swiss Student Collaboration Project. The project included creating a marketing business plan for new entrant energy drink in India based in Switzerland. It was a great experience to collaborate with a culturally diverse set of individuals on a virtual platform.

Sep 2007 – Jul 2009 · 1 yr 10 mos

• Awarded IBM Thanks recognition for high delivery standards on SAP integration project for a leading global telecom company,Annual impact $650 k
• Responsible for gathering demand requirements & developed work allocation & scheduling plan for the team
• Efficiency improvement by 70% reduction in incident SLA by identifying redundant tasks in the system