Mar 2024 – Jul 2025 · 1 yr 4 mos

Jul 2018 – Mar 2024 · 5 yrs 8 mos

• Head of a Platinum Capgemini EMEA account across 10 countries.
• My role was centered on driving disruptive scale up of our business and relationship and enhancing our service delivery, ensuring to Vodafone the most of the value that Capgemini and other group companies are creating together and remains at the forefront of the telecommunications industry.
• Key Responsibilities
• Strategic Account Leadership: Lead and expand our strategic relationship across the EMEA region, steering account activities, and ensuring alignment with global business objectives.
• Growth Initiatives: Identify and implement innovative strategies that disrupt traditional market approaches, significantly boosting growth and market share.
• Client Relations Management: Build and maintain robust relationships with key stakeholders, ensuring a cohesive and proactive approach to meeting Vodafone strategic needs.
• Leadership and Direction: Setting clear objectives and providing strategic direction to the team of >20 people, ensuring open and effective communication, motivation, training needs and opportunities.
• Cross-Functional Team Coordination: Collaborate with global business lines, marketing, and sales teams to tailor solutions that enhance client satisfaction and drive retention.
• Market Insights: Continuously gather and analyze market data to guide strategic decisions and maintain a competitive edge.
• Achievements
• Successfully managed and grew the account >10% CAGR, achieving a notable increase in client engagement and satisfaction.
• Drove initiatives that resulted in groundbreaking growth, positioning Capgemini as a strategic partner in several strategic for Vodafone initiatives.
• Fostered a team-oriented collaborative environment that aligns with Capgemini and Vodafone’s global strategies and client-centric values.

Feb 2011 – Jul 2018 · 7 yrs 5 mos

• Handled three major roles: Offering Head, Account Manager and Business Development Director (Telecoms, Media and Entertainment Business Unit).
• As Offering Head; held full responsibility for the provision of innovative solutions to clients. Identified new ideas and concepts by researching global trends. Created and maintained excellent relationships with partners. Aligned with overall corporate strategy and created opportunities, closed sales and managed the deployment of multi-million Euro system integration, consulting and operational projects. Established and coordinated the OSS offer including the launch of a Centre of Excellence. Marketed a business-centric method based on TMForum standards for OSS consulting and delivery. Launched the OSS Competence Centre and created partnerships with NEPs and software vendors. Has created new connections with leaders across the group and boosted awareness of the offering. Successfully turned OSS from being a niche offer into a major business and delivered 300% growth from 2011 to the present day.
• As Account Manager; building and maintaining excellent relationships with key clients with full P&L responsibility. Monitoring opportunities and client priorities, exploring opportunities and examining risks. Main Accounts are Vodafone Italy and Vodafone Europe Region. Contributed as accountable to the Vodafone Italy account growth by 30% YOY for five years in a row. Successfully established new client accounts within Vodafone; growing business through continuous up-selling in Commercial, Business, IT, OSS and Network Departments.
• As Business Development Manager; sourcing and developing new business relationships. Have developed a multimillion Euro business from scratch with new and existing clients. Have successfully created Consulting and System Integration projects within last year providing 40% business growth.

Oct 2009 – Feb 2011 · 1 yr 4 mos

• Acted as Business Development Manager, Building Business by locating, developing, defining, negotiating, and creating new business relationships.

Jan 2003 – Jan 2009 · 6 yrs

• Acted as a coordinator and Enterprise Architect for the entire OSS migration program having as objective the merger of Tele2 Italy OSS/BSS systems in scope of the Tele2 acquisition by Vodafone Italy
• Acted as a coordinator and Enterprise Architecture leader for the Broadband service launch by Vodafone Italy, coordinating multifunctional consulting team in a startup environment.
• Planned, coordinated, and executed international projects, such as centralized hosted service setup, for a major telco operator managing programs for teams comprised of 80-100+ consultants across 4 countries.
• Worked with IT Directors for architecture assessment projects having in scope the whole IT infrastructure and subsequent corrective projects. Used TOGAF, IAF, TAM, eTOM, SID..

Oct 1997 – Feb 2003 · 5 yrs 4 mos

• Acted as Java Competence Center Lead: Defined and executed plans for the growth and development of the competence center strategy, assets and services, market approach, resources, investments, balanced score sheets, turnover, evaluation of assignment, customer satisfaction, career development, coaching, assessment, training, knowledge management.
• Grew the size of competence center from 10 to 50 programmers, developers and architects.
• Acted as Solution Architect and Developer: Deep development expertise with expert knowledge of different programmin languages from C, C++, TCL-TK etc to Java and J2EE technologies and standards.