Sharfuddin Shaikh

CEO

Mumbai, Maharashtra, India24 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

18+ years in Service Delivery leadership.
Consistent record-high customer satisfaction rankings.
Expert in strategic planning and performance management.

Stackforce AI infers this person is a Service Delivery expert in BPO and Operations Management.

Contact

Skills

Core Skills

Service DeliveryBusiness Operations

Other Skills

AnalysisBPOBusiness AnalysisBusiness DevelopmentBusiness Process ImprovementCRMCall Center DevelopmentCall CentersChange ManagementContact CentersCorporate GovernanceCorporate StrategyCustomer ExperienceCustomer SatisfactionEmployee Engagement

About

Tenured Leader with 18+ years of experience in Service Delivery. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations Specialties: Strategic Planning, Qualitative/Quantitative Analysis, Customer Service Management, Customer Satisfaction Enhancement, People Management, Incentive structures, Teambuilding & Training, Cost-Reduction Strategies, Performance Standards,

Experience

Capgemini

4 roles

Head Of Business Operations - Germany BU

Promoted

Feb 2022 – Present · 4 yrs 1 mo

ReportingCorporate StrategyCorporate GovernanceBusiness DevelopmentService DeliveryBusiness Operations

Program Manager - AppsEurope Operations

Oct 2019 – Present · 6 yrs 5 mos

Senior Manager - AppsTwo India Operations

Apr 2018 – Present · 7 yrs 11 mos

Core Operations, Staffing, People Supply Chain, Automation, Analytics.

Manager - Delivery Assurance And Reporting for Continental EU

Jul 2013 – Present · 12 yrs 8 mos

Sitel-india

Sr. Manager - Operations

Nov 2011 – Dec 2012 · 1 yr 1 mo · Mumbai Area, India

Stream global services

5 roles

Sr. Team Manager Operations

Promoted

Jul 2007 – Mar 2011 · 3 yrs 8 mos

Team Manager

Jul 2005 – Jul 2007 · 2 yrs

Sr. Support Professional

Jan 2004 – Jul 2005 · 1 yr 6 mos

Service Delivery Manager

Promoted

Nov 2002 – Nov 2011 · 9 yrs

Support Professional

Nov 2002 – Jan 2004 · 1 yr 2 mos

Integral media services

Associate

Jun 2002 – Nov 2002 · 5 mos

Making Financial presentations and Monthly Business Reviews for companies like, McKinsey Lehman brother, Pfizer etc
Converting word document into html and vice versa.
Proofreading for the converted documents.

Aptech computer education

Marketing Executive

Jun 2001 – Jun 2002 · 1 yr

Work towards increasing annual sales and billing for the Organization.
Make and implement different marketing strategies to increase the sale.
Handling a team of marketing executive doing house calls and counseling.
Educate the students regarding the upcoming courses and their personal as well as professional benefits in future.
Work with Student Relationship Officer to fulfill the needs and requirements of students.
Organize exhibitions and road shows to make an awareness of computer literacy in daily life and also Social events to motivate students.