A

Aman Saini

Customer Success Manager

Gurugram, Haryana, India10 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer retention strategies.
Expertise in managing customer service operations.
Strong leadership in team development and coaching.

Stackforce AI infers this person is a Customer Experience Manager with expertise in B2C service delivery and operations management.

Contact

Skills

Core Skills

Customer Service ManagementProject ManagementOperations ManagementCoaching & MentoringNegotiation

Other Skills

Back Office OperationsBusiness OperationsBusiness Process ImprovementBusiness Relationship ManagementCommunicationContact CentersCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionCustomer ServiceCustomer SuccessData AnalysisDriving ResultsGrowth InitiativesInterpersonal Skills

About

Customer Experience Manager @Felicity.care | Ex-Udayy | Ex-Yatra | Ex-Cogent (Yatra) | Ex-Goibibo

Experience

Felicity

Customer Experience Manager

Aug 2022 – Present · 3 yrs 7 mos

Driving ResultsCustomer RetentionBusiness Relationship ManagementCommunicationPerformance MetricsCoaching & Mentoring+14

Zeze

APM

Dec 2021 – Apr 2022 · 4 mos · Gurugram, Haryana, India

Driving ResultsCustomer RetentionBusiness Relationship ManagementOperations ManagementCommunicationPerformance Metrics+12

Udayy

APM

Jul 2021 – Apr 2022 · 9 mos · Gurugram, Haryana, India

Driving ResultsCustomer RetentionBusiness Relationship ManagementOperations ManagementCommunicationPerformance Metrics+13

Cogent e services

Assistant Manager

Nov 2018 – May 2021 · 2 yrs 6 mos · Noida Area, India

Driving ResultsCustomer RetentionBusiness Relationship ManagementCommunicationPerformance MetricsCoaching & Mentoring+8

Yatra online pvt ltd

Team Leader

Jan 2018 – Oct 2018 · 9 mos · Gurgaon, Haryana, India

Driving ResultsCustomer RetentionBusiness Relationship ManagementCommunicationPerformance MetricsCoaching & Mentoring+9

Goibibo

3 roles

Team Coach

Promoted

Apr 2017 – Jan 2018 · 9 mos

Driving ResultsCustomer RetentionBusiness Relationship ManagementCommunicationPerformance MetricsCoaching & Mentoring+8

Floor Supervisor

Promoted

Jun 2016 – Mar 2017 · 9 mos

Driving ResultsCustomer RetentionCommunicationCoaching & MentoringNegotiationService Delivery+5

Executive

Jan 2015 – May 2016 · 1 yr 4 mos

Customer RetentionCommunicationInterpersonal SkillsCustomer ServiceService-Level Agreements (SLA)

Cox and kings ltd

Counter Executive

Dec 2013 – Feb 2014 · 2 mos

Customer RetentionCommunication

Cox and kings

Counter Executive

May 2013 – Jul 2013 · 2 mos

Customer RetentionCommunication

Education

Punjab Technical University

Bachelor's degree

Jan 2012 – Jan 2015

YESI EDUCATION

Dec 2025 – Present

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