Divanshi Mehta

Customer Success Manager

Bengaluru, Karnataka, India8 yrs 7 mos experience

Key Highlights

Expert in driving customer success across APAC.
Specializes in data-driven insights for client engagement.
Proven track record in SaaS development and account management.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and B2B client engagement.

Contact

Skills

Core Skills

Customer SuccessSaas DevelopmentCustomer EngagementBusiness Development

Other Skills

Account ManagementBusiness Relationship ManagementBusiness ReviewsBusiness-to-Business (B2B)Conflict ResolutionContent MarketingCross-SellingCustomer AcquisitionCustomer ExperienceCustomer Relationship Management (CRM)Customer RequirementsCustomer RetentionCustomer SatisfactionCustomer ServiceData Analysis

About

The mission revolves around driving customer success across APAC by enabling seamless client workflows and operational excellence at Moxo. I specialize in leveraging innovative technology to transform client engagement, optimize processes and deliver measurable business impact. I help organizations realize value through data-driven insights and collaborative solutions. Let’s connect to explore how next-gen client interaction platforms can elevate your business (now AI-Powered!)

Experience

Moxo

Sr. CSM, APAC

Aug 2025 – Present · 7 mos · Bengaluru, Karnataka, India · Hybrid

Spotdraft

Customer Success Manager

Aug 2023 – Aug 2025 · 2 yrs · Bengaluru, Karnataka, India

Strategic Account GrowthSaaS DevelopmentData AnalysisFinancial Acumen & Commercial AwarenessScalability & Process ImprovementEnterprise Account Management+1

Apexon

Senior Account Executive

Mar 2021 – Aug 2023 · 2 yrs 5 mos · Bengaluru, Karnataka, India

Formerly Infostretch, merged with Apexon in 2022

Customer ServiceQuery ResolutionBusiness ReviewsCross-SellingConflict ResolutionCustomer Engagement+5

Zwayam

Enterprise Account Executive

Apr 2020 – Mar 2021 · 11 mos · Bengaluru, Karnataka

Customer ServiceQuery ResolutionHubSpotCross-SellingCustomer EngagementBusiness Relationship Management+3

Hungerbox

Business Development Associate

May 2019 – Apr 2020 · 11 mos · Bangalore

Cross-SellingCustomer SatisfactionBusiness Development

Bosch

[Internship] Management Business Local

Jan 2019 – Jun 2019 · 5 mos

Interacted with customers professionally by conducting UX surveys in different cities like Chennai, Salem, Bangalore etc. to gather information on customer opinions and adjusted plans to capitalize on current trends.
Introduced the idea of digital catalog to company to sort and digitize over physical or paper like brochures.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Paradeep phosphates

[Internship] Vocational Trainee

Jun 2018 – Jul 2018 · 1 mo · Paradip Garh Area, India

Attended training courses in S&D, Bagging, PAP, SAP, DAP, Zypmite Plant, Quality & Control Unit to build understanding of the entire industry.
Learned new materials, processes and programs quickly to maximize performance.